Program Assistant

Program Assistant Job #: req37460 Organization: World Bank Group Sector: Administration/Office Support Grade: GC Term Duration: 3 years Recruitment Type: Local Recruitment Location: Washington, DC, United States Required Language(s): English Preferred Language(s): Spanish, French Closing Date: 7/17/2026 Duties and Accountabilities Perform full range of office support work within the unit as well as some specialized support (e.g., Admin Portal, e-consultant, database management, major event/course planning, HR support, etc.), as needed. Assist in organizing meetings (including conference calls and video conferences), workshops/conferences, including handling administrative and logistic arrangements, preparing and assembling meeting materials. Support the processing and monitoring of ASAs, trust funds, and other IBRD and IFC operational workstreams including creating system documents, leading preparation of reporting, and ensuring compliance with deadlines, policy, and fiduciary requirements. Help manage project, trust fund, and unit budgets including preparing reports, correcting and reposting charges, supporting time sheet submissions and revisions, and coordinating with Finance and other departments. Manage workflows in various WBG operational and financial systems including AdminPortal, SBS, RFX, Travel, Standard Reports, SAP, etc. Provide assistance with formatting documents, preparation of reports, meeting documents etc. using the Bank’s required standard format, formatting complex graphs and tables for reports. SAP transactions – creation of contracts and payment requests, enter trip requests and trip cost statements for consultants and, on exceptional basis, for staff. Maintain and update Outlook distribution lists, office space, supplies equipment, software inventory, unit’s and/or unit databases/spreadsheets and service accounts if applicable. Interpret existing procedures and processes, independently determine which should be used, and apply these appropriately. Providing Back-up support for other ACS colleagues as and when needed. Selection Criteria Must have a high school diploma and minimum of 7 years of relevant experience; undergraduate college degree preferred. Excellent office support and organizational skills, including being proactive and demonstrating the ability to prioritize and deliver assignments in a timely manner, often under severe time pressure. Excellent command of written and spoken English, including ability independently draft a variety of formal and informal correspondence; to proofread/edit materials using proper grammar, punctuation and style. Superior interpersonal and diplomacy skills including demonstrated ability to work in a team-oriented and multi-cultural environment. High degree of judgment, tact, integrity and diplomacy, substantial expertise in dealing with confidential data and frequent sensitive and confidential information within a large international institution. Demonstrated ability to function under time pressure and to handle multiple tasks in a fast-paced environment of changing priorities. Proactive attitude, a self-starter, outstanding interpersonal skills and ability to work with staff at all levels (inside and outside the World Bank Group), with demonstrated ability to respond and deal effectively with diverse situations using good judgment, tact and diplomacy. Good knowledge and understanding of administrative/operational procedures applicable to the Bank/IFC and ability to independently propose interpretation and application of such procedures. Good functional knowledge and understanding of the World Bank institution and, preferably, its priorities, policies, operational and administrative procedures, and people. Able to undertake diverse and complex assignments with minimal supervision and resolve competing demands. Demonstrates good organizational skills, can plan and prioritize own work. Demonstrates relevant functional knowledge and understanding of institutional priorities, policies, operational and administrative procedures. Demonstrates initiative and motivation to proactively learn new developments in relevant policies, procedures and technology. Is able proactively identify, prevent and/or solve problems. Able to participate in changes of activities and initiatives. Excellent hands-on experience in applications such as Microsoft Office (including Excel), Outlook, Admin Portal. Willingness and flexibility to work overtime, including weekends, if required. Show great willingness for teamwork as administrative staff functions as a fully integrated team, able to share all information and tasks. WBG Culture Attributes Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results. Benefits The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities. Equal Opportunity and Inclusive Employer Statement We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. #J-18808-Ljbffr World Bank Group