Customer Service Representative (CSR)

Job Description

Job Description

Description:

The primary function of the Customer Service Representative (CSR) is to provide direct customer service and operational support for the South Region. This includes assisting with ongoing sales, marketing, administrative and project management efforts. Additionally, the CSR will work with the Regional Manager, developing existing and prospective OASIS customers to obtain the regions revenue and growth targets.

The Customer Service Representative (CSR) will:

· Provide customer resolution to South region phone calls and emails or forward to the appropriate internal contact.

· Enter new, and maintenance of existing customer and contact information into the OASIS CRM

· Process inbound customer requests including the entry of sales opportunities into the OASIS CRM

· Assist South Regional Manager with real-time maintenance of sales opportunities through the processing of related activities as assigned in the CRM

· Communicate with South Regional Manager in both verbal and written form regarding processing and status of sales opportunities

· Develop quotes, based on information gathered from customers or OASIS staff, with turnaround time and quality being at the highest level of priority

· Assist with scheduling needs through direct interface with company scheduler

· Proactively prospect customers in an effort to increase sales opportunities and grow regional revenue

· Be responsible for a variety of administrative and office management duties to assist the Regional Manager with support of the regional office and field team. (Vendor management, supplies, expense and purchasing support, shipping and receiving, etc.)

Ideal candidates will have/be:

· Good communication and interpersonal skills for interactions with internal and external customers.

· A basic understanding of normal purchasing, invoicing, quoting, sales and customer service processes.

· General understanding of industrial manufacturing processes and equipment.

· Working knowledge of Microsoft Word, Excel and Outlook.

· Good organizational and time management skills.

· Dependable, self-motivated and a self-starter.

· Take ownership of support functions and responsibilities.

· The ability to work well with others

This position is not remote, it requires the CSR to report to the Pensacola office Monday-Friday.