Sr. Specialist, HR Program Delivery

Our values start with our people, join a team that values you! 

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success . Our winning team pursues excellence while learning and evolving
• Career growth . We develop industry leading talent because Ross grows when our people grow
• Teamwork . We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

The Sr. Specialist serves as a key contributor to the successful delivery of strategic HR initiatives, independently managing project activities, influencing stakeholders, and driving adoption of organizational changes.

The Program Delivery Team supports implementation, adoption and sustainability of strategic HR initiatives. The Sr. Specialist will contribute to and, when appropriate, lead project delivery and change management activities. Experience with both disciplines will be helpful.

The individual in this role will contribute to the design and implementation of program and change management tools, documents, and processes; analyze and synthesize data to communicate key program metrics and updates to stakeholders both within HR and across other business groups; monitor project and change management plans; and track action/issues/risks/dependencies. This role will also be responsible for assessing and interpreting change impacts and organizational readiness; communicating project and change management updates to stakeholders; coordinate/facilitate training activities to drive adoption and sustain outcomes.

ESSENTIAL FUNCTIONS

Program Delivery Center of Excellence

• Develop and administer reporting to provide Leadership Team with visibility to project portfolio, update stakeholders on project status, and escalate issues requiring leadership attention.
• Create and maintain Program and Change Management Center of Excellence tools and process documentation. Drive continuous improvement to enhance tools, templates and best practices.
• Train and support users on Program and Change Management COE tools and processes.

Project Support

• Provide project management and/or change management support for projects. This includes but is not limited to: creation and implementation of project plans, status reports, communication plans, issue logs, action item logs, training plans, and training materials.
• Partner with key stakeholders to plan, prepare, and develop key messages and communication and engagement materials.
• Analyze project data to ensure accurate assumptions and results.
• Identify, troubleshoot, and escalate issues during project.
• Support the documentation of project findings and recommendations, either by creating documents or by reviewing and validating vendor/internal documents.
• Manage any ad hoc analysis requests related to project and project data.

COMPETENCIES

Business Acumen

Plans, Aligns & Prioritizes

Communicates Effectively

Organizational Agility

Ensures Accountability & Execution

Collaboration

QUALIFICATIONS & SPECIAL SKILLS REQUIRED

• Bachelor’s degree required
• 2-3 years of project management, HR program management, or change management experience (experience with transformation initiatives and/or HR Technology implementation preferred)
• Experience with project management and change management methodologies
• Excellent communication skills (written and presentation)
• A detail-oriented approach – must pay close attention to the details and have the drive to get things right
• Strong organizational skills
• Ability to work under pressure while managing ambiguity and changing priorities
• Trustworthy with confidential information
• Ability to work independently and exercise independent judgment
• Able to synthesize data and reconcile own work
• Strong MS Excel, PowerPoint, and Word skills
• Ability to relate to all kinds of people and build effective relationships, strong EQ

EDUCATION / CERTIFICATIONS

• Bachelor’s degree preferred in Human Resources, Business, Marketing, Communications or other related field.

PHYSICAL REQUIREMENTS

Job requires ability to work in an office environment, primarily on a computer

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc

Consistent timeliness and regular attendance

Vision requirements: Ability to see information in print and/or electronically

Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds

May also require occasional driving and traveling overnight for business functions

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback

However, this role can perform duties effectively using a combination of in-office and remote work

SUPERVISORY RESPONSIBILITIES

None

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management’s discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company’s overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

The base pay range for this role $81,000 – $121,800. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.