IT Infrastructure and Operations Manager

Company Overview

Altimeter Solutions Group is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical bridge between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual revenue and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational excellence.

Summary/objective

The IT Infrastructure and Operations Manager is responsible for overseeing all aspects of an organization's hardware systems and infrastructure. This role involves managing the planning, implementation, maintenance, and security of hardware components, networks, servers, and related systems. The IT Infrastructure and Operations Manager collaborates with various teams to ensure the smooth functioning and optimization of hardware resources to support business operations effectively.

Essential functions ( Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Hardware Procurement and Management: Procure, deploy, and manage hardware assets including servers, networking equipment, computers, and peripherals.
• Infrastructure Design and Implementation: Plan, design, and implement IT infrastructure solutions that align with organizational needs.
• Systems Administration: Oversee day-to-day operation, maintenance, and troubleshooting of user computers, hardware systems, servers, and network devices.
• Security Management: Implement and maintain security measures to protect hardware and infrastructure from cyber threats.
• Capacity Planning and Performance Monitoring: Monitor system performance and plan for future capacity needs to support organizational growth.
• Disaster Recovery and Business Continuity: Develop and maintain plans for the recovery of hardware and infrastructure in case of disaster.
• Vendor Management: Manage relationships with hardware and infrastructure vendors, including contract negotiation and oversight of service level agreements.
• Team Leadership and Development: Lead a team responsible for hardware and infrastructure management, providing guidance and support for professional growth.
• Budgeting and Cost Control: Develop and manage budgets for hardware and infrastructure projects and operations.
• Documentation and Reporting: Maintain accurate documentation and prepare reports on hardware and infrastructure configurations, procedures, and policies.
• Technology Evaluation and Innovation: Stay updated on emerging technologies and evaluate their potential impact on the organization.

Competencies

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Technical Proficiency: In-depth knowledge of hardware components, network architecture, and infrastructure technologies.
• Problem-Solving Skills: Ability to troubleshoot hardware and infrastructure issues and find effective solutions.
• Security Expertise: Understanding of cybersecurity principles and best practices to protect hardware and infrastructure assets.
• Project Management: Skills to plan, execute, and oversee hardware and infrastructure projects effectively.
• Communication Skills: Ability to communicate technical information effectively with team members and stakeholders.
• Leadership Skills: Capability to lead and motivate a team to achieve organizational goals.
• Strategic Thinking: Ability to align hardware and infrastructure strategies with overall business objectives.
• Vendor Management: Proficiency in managing vendor relationships and negotiating contracts.
• Financial Management: Understanding of budgeting and cost control principles to optimize resource allocation.
• Regulatory Compliance Knowledge: Awareness of relevant regulations and ability to ensure compliance.
• Documentation Management: Skill in maintaining accurate documentation for hardware and infrastructure configurations.
• Innovation and Adaptability: Willingness to explore modern technologies and adapt to changing hardware and infrastructure needs.
• Office 365 global tenant administration including SharePoint, Exchange administration, and Intune in hybrid and cloud environments.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

In Office- Eugene, OR

Physical & Mental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close, distance and peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.
• Ability to read, analyze, and interpret financial reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to work with mathematical concepts such as probability and statistical inference and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical form and deal with abstract and concrete variables.

Travel Required

• Ability to travel 10% of time.

Salary Requirements

$95,000- $110,000

Requirements

Required education and experience

• Bachelor's degree in Computer Science, Information Technology, or related field.
• A minimum of 10 years of relevant work experience in IT Infrastructure and Operations is required to demonstrate expertise in the field.
• Proven experience in hardware management, infrastructure design, and network administration, preferably in a managerial or leadership role.
• Strong technical expertise in hardware components, operating systems, networking protocols, and cybersecurity principles.

Preferred Education And Experience

• Advanced degree or certifications (e.g., CCNA, MCSE, CISSP) preferred.
• Excellent leadership, communication, and interpersonal skills with the ability to collaborate effectively with diverse teams and stakeholders.
• Strategic thinking and problem-solving abilities to anticipate challenges, identify opportunities, and develop innovative solutions.
• Knowledge of project management methodologies, budgeting processes, and vendor management practices.
• Commitment to continuous learning and staying updated on emerging technologies, industry trends, and best practices in hardware and infrastructure management.

Additional Eligibility Requirements

Having either CompTIA A+, CompTIA Network+, CompTIA Security+, or Microsoft Certified: Azure Administrator Associate would be highly beneficial.