Pharmacy Technician I Retail - Family Pharmacy

Pharmacy Technician I

The Pharmacy Technician I supports the Health First Family Pharmacy (HFFP) by assisting a licensed pharmacist in delivering safe, accurate, and timely medication services to customers. The Pharmacy Technician I aids with prescription preparation, responding to customer inquiries, and maintaining a clean and organized pharmacy environment. The Pharmacy Technician I plays a vital role in ensuring excellent customer service while gaining foundational knowledge of pharmacy operations.

Primary Responsibilities

1. Keys in and processes prescription orders, ensuring medications are correctly and accurately dispended into the appropriate container.
2. Ensure all charges and credits for patient medications are entered in a timely, accurate and effective manner.
3. Responds to customer requests at the pharmacy window or by phone in a professional and timely manner, escalating concerns and incidents to a pharmacist or leadership as needed to resolve issues.
4. Maintains a clean, organized, and safe pharmacy environment, and adheres to strict patient and departmental confidentiality protocols.
5. Reviews and replies to internal communications, and attends meetings and as needed to ensure continuous operational alignment with pharmacy team and leadership.
6. Restocks and rotates inventory to ensure medication availability and prevent expiration to mitigate gaps or delays in patient care, while identifying and removing expired or unusable medications when discovered.
7. Stays abreast in skills and expertise by participating in training, education, and competency assessments.

Work Experience

• Education: High School Diploma or equivalent.
• Work Experience: None
• Licensure: Registered Pharmacy Technician licensure in the State of Florida.
• Certification: None
• Skills/Knowledge/Abilities:
• Ability to interact professionally and compassionately with customers, addressing questions and concerns with patience and clarity.
• Strong focus on accuracy when handling prescriptions, labeling, and data entry.
• Ability to perform simple calculations related to dosages, inventory, and transactions.
• Clear verbal and written communication for interacting with pharmacists, customers, and insurance providers.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Familiarity with pharmacy software systems, data entry, and basic computer functions.
• Willingness to collaborate with pharmacists and other team members to ensure smooth pharmacy operations.
• Understanding of HIPAA and the importance of maintaining patient privacy and confidentiality.
• Ability to learn new procedures and adapt to changes in workflow or regulations.
• Efficiently prioritizes tasks to meet deadlines and customer needs.

Preferred Qualifications

• Skills/Knowledge/Abilities: Proficient in Microsoft Office Teams, Outlook, Word, Excel, and any additional computer systems as applicable.

Physical Requirements

• Physically agile; may require walking, standing, running, bending, stooping, kneeling, climbing, or crouching frequently.
• May occasionally include lifting or moving objects up to 50 pounds, with or without assistance.
• May require moving in different positions to accomplish tasks in various environments including tight and confined spaces, including reaching out and above shoulders, or overhead.
• May lift, turn, pull, push, or ambulate people and/or equipment with or without assistance up to 90% of the assigned shift.
• May be exposed to inside and outside environments with varied temperatures, air quality, lighting, and/or low to loud noise.
• May require working with biohazards such as blood/body fluids and airborne particles following OSHA and CDC guidelines.
• Communicating with others to exchange information.
• Visual acuity and hand-eye coordination to perform tasks.
• Workspace may vary from open to confined.
• May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.

Benefits

At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

Schedule: Full-Time

Shift Times: Variable

Paygrade: PG-28