Welcome Center- Front Desk Staff

The Ocean Community YMCA now has part-time opportunities at the Welcome Center at the Westerly-Pawcatuck branch. Evening and weekend hours available.

This is a part-time, non-exempt position with an hourly rate of $16.25 per hour.

The Welcome Center Staff Member is the first point of contact for members and guests, helping to create a welcoming, inclusive, and supportive environment that reflects the YMCA's core values of caring, honesty, respect, and responsibility . This role ensures excellent customer service, handles membership-related tasks, and supports safe and smooth daily operations.

Key Responsibilities:

• Greet members and guests with warmth and professionalism
• Assist with membership inquiries, registrations, and check-ins
• Answer phone calls and provide accurate information about YMCA programs and services
• Handle cash and credit card transactions
• Maintain a clean and organized Welcome Center area
• Enforce YMCA policies in a respectful and consistent manner
• Respond to member concerns or incidents, escalating issues when necessary
• Support program and facility staff by communicating member needs and scheduling updates

Qualifications:

• Strong communication and interpersonal skills
• Previous customer service experience preferred
• Ability to multitask in a fast-paced environment
• Basic computer proficiency (Microsoft Office and membership software experience is a plus)
• Reliable and punctual with strong attention to detail
• Current CPR certification or willing to obtain (YMCA will train)

Benefits:

• Free individual YMCA membership with access to facilities and programs
• Access to the retirement plan upon hire
• Opportunities for growth and career development within the YMCA
• Supportive and inclusive team environment
• Paid training and CPR/First Aid certification, if needed

Interested? Apply online today!

EOE