Sales & Customer Experience Specialist

Read This First NOTE: Do NOT apply for this position via Indeed. Read the ENTIRE ad and follow the instructions. If you don't follow these basic rules, your application will be ignored. First things first... Let’s get real for a second. You’ve read a million job ads. Most of them are boring, corporate nonsense written by soulless HR managers. This is not one of those ads. Let’s get into it. Who We Are Lake State Cleaning — Michigan’s leading exterior cleaning company. What We Do We help homeowners keep their houses looking amazing with power washing, gutter cleaning, and other services that make their neighbors jealous. How We Do It We’ve built a killer reputation and a steady flow of warm inbound leads who actually want to talk to us. (No cold calling strangers who pretend they’re in a tunnel just to hang up on you—hallelujah.) Why We Need You We want to keep growing. We need YOUR help to turn those interested homeowners into happy, lifelong customers. What You’ll Be Doing Handling warm inbound leads — guiding homeowners to the right solution and closing the deal (mostly over the phone, sometimes from home, and occasionally in person at properties) Scheduling & administrative support — booking jobs, coordinating schedules, handling reschedules and confirmations, supporting invoicing and accounts receivable, maintaining accurate records, and ensuring smooth handoffs Following up with past customers — reconnecting and driving repeat business Building trust and making sales — one-call closes or follow-ups, whatever gets the job done Occasional outbound re-engagement — no hardcore cold calling, just reconnecting with past customers Having fun while making money — if you enjoy helping people and getting rewarded for effort, you’ll thrive here What We Offer Base pay of $18–$22/hour (based on experience) + performance bonuses Hybrid work setup — part remote, part in-office, plus occasional in-person estimates Warm leads — no awkward cold calls A proven sales system with full training and support A team that actually cares and celebrates wins Career growth into leadership or advanced sales roles Performance-based earnings with no ceiling Who You Are Comfortable on the phone and able to connect with people Strong listener who understands customer needs Competitive but still a team player Takes ownership of results — no blaming bad leads Looking for a long-term opportunity with a growing company Can handle light sarcasm and the occasional dad joke Benefits 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Paid training Vision insurance Work from home Compensation Package Bonus opportunities Performance bonuses Schedule Monday to Friday Evening shifts as needed Weekends as needed Work Location Hybrid remote in Lake Orion, MI 48359 Requirements First things first... #J-18808-Ljbffr