(PT) Enrollment Assistant

Job Title

Job Description

Examples Of Duties

The following duties are typical for this position:

• Processes mail, fax, in-person and online registration including adding, dropping, withdrawing students from classes
• Provides registration support for students enrolling via Self-service
• Ensures support documentation for transactions is received and filed
• Updates student information such as name, address, telephone and email address changes
• Assists with student enrollment and graduation verifications
• Processes chargeback authorizations
• Processes grade changes as requested by professors
• Maintains intake and responses for Enrollment Services email
• Assists with the processing of graduates, including degree audit and printing and mailing of diplomas
• Logs all incoming transcripts for transfer credit into the system (including but not limited to: college transcripts, AP scores, and Police Academy certificates)
• Processes approved transfer credit by reviewing documents, and applying credit as directed to student records
• Answers phone in Enrollment Services to assist callers
• Monitors QLess systems and summons students for needed services in a timely manner
• Works with other departments to provide quality service to students
• Performs related duties as assigned

Typical Qualifications

The following qualifications are typical for this position:

• Education: High school diploma or GED, Associate's degree preferred
• Experience: Experience working in a professional setting, Higher Education preferred
• Competencies and Skills: Excellent customer service and communication skills, Knowledge of Microsoft Office products, Strong organization and record-keeping skills, Demonstrated experience working with a diverse population, Ability to work as a member of a team

Supplemental Information

The following supplemental information is typical for this position:

Terms of Employment: This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location.