Senior Information Technology Specialist

Salary Range: $90,000 – $105,000/year (DOE) Summary Our client is seeking an experienced Senior IT Specialist to support and maintain the company’s IT infrastructure, systems, networks, and end-user environment. This position will be responsible for server and network administration, hardware/software troubleshooting, user support, system security, remote access, and IT-related projects. The role will also work with outside vendors and support ongoing improvements to the company’s IT systems and processes. This is a hands-on position within a 4-person IT team and requires broad technical knowledge across networking, servers, Microsoft environments, hardware, and software support. Key Responsibilities Maintain and support servers, desktops, laptops, mobile devices, printers, and other IT equipment Install, configure, maintain, and troubleshoot network hardware and software Support LAN/WAN, routers, switches, firewalls, VPNs, and remote access Maintain network and computer system security Manage user accounts, access permissions, and security settings Troubleshoot hardware, software, network, email, and system-related issues Resolve IT help desk tickets received through phone, email, and Microsoft Teams Install and maintain operating systems, applications, printers, and workstations Support Microsoft Active Directory, Microsoft 365, Outlook, and SharePoint Monitor system and network performance and recommend improvements Support server environments, including Terminal Server and Citrix Assist users with software selection, usage, and technical issues Create and support customized system reports as needed Coordinate with IT vendors, consultants, and service providers Maintain vendor and contract renewal information Support website maintenance and updates Review existing IT processes and recommend improvements Assist with IT-related projects and system upgrades Provide occasional support during weekends or holidays when required Perform other IT/MIS-related duties as assigned Qualifications 5+ years of professional IT/MIS experience Hands-on experience supporting Windows-based network environments Experience with LAN/WAN administration and network troubleshooting Knowledge of routers, switches, firewalls, and VPNs Experience with Microsoft Active Directory Experience supporting Microsoft 365, Outlook, and SharePoint Strong hardware and software troubleshooting skills Experience installing and configuring operating systems, printers, hardware, and business applications Experience supporting end users in a client-server environment Experience with user administration and access management Familiarity with IT help desk/ticketing systems Strong problem-solving and analytical skills Ability to manage multiple priorities in a fast-paced environment Strong communication and teamwork skills Ability to lift at least 30 lbs. Preferred Skills Japanese Language Skill Experience with SAGE 500 and/or SAGE 100 Experience with Terminal Server and Citrix Experience with IP phone systems Website or web-based application support experience #J-18808-Ljbffr Pasona N A, Inc.