Customer Experience Coordinator

Be the Reason Our Customers Feel Taken Care Of.

At Carolinas Collision Centers, a division of Capital Automotive Group, we know that an accident can turn someone's day upside down. That's why we're looking for a Collision Center Customer Experience Coordinator who can turn a stressful situation into an exceptional experience through compassion, communication, and outstanding service.

As the first face customers see and the voice they trust throughout the repair process, you'll play a vital role in creating a welcoming environment, keeping customers informed, and ensuring every interaction reflects our commitment to excellence. If you love helping people, thrive in a fast-paced environment, and enjoy building relationships, we'd love to meet you.

What You'll Be Doing:

As our Customer Experience Coordinator, you'll help create a seamless experience from the moment a customer contacts us until they're back on the road.

• Welcome customers with a warm, professional, and friendly first impression.
• Answer incoming phone calls, emails, and customer inquiries promptly and professionally.
• Schedule repair estimates, appointments, and customer drop-offs.
• Keep customers informed throughout the repair process by providing timely updates and setting clear expectations.
• Coordinate communication between customers, insurance companies, estimators, technicians, and other internal teams.
• Assist with vehicle check-in, documentation, repair authorizations, and administrative paperwork.
• Receive customer payments and assist with invoicing as needed.
• Maintain accurate customer records and ensure all documentation is complete and organized.
• Help keep the front office clean, organized, and welcoming for every guest.
• Look for opportunities to exceed customer expectations and create memorable experiences.
• Support the collision center team with additional administrative and operational tasks as needed.

What We're Looking For:

We're looking for someone who genuinely enjoys helping others and takes pride in delivering an exceptional customer experience.

• Previous experience in customer service, hospitality, reception, or an administrative role required.
• Automotive, collision center, dealership, or insurance experience is a plus—but we're happy to train the right person.
• Outstanding communication and people skills.
• Positive attitude with a genuine passion for serving others.
• Strong organizational and multitasking abilities in a fast-paced environment.
• High attention to detail and ability to prioritize effectively.
• Comfortable learning new technology and computer systems.
• Professional appearance and demeanor.
• Team player who enjoys collaborating to achieve shared goals.

What We Offer:

We believe taking care of our team is just as important as taking care of our customers.

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid Time Off and paid holidays
• Employee discounts
• Ongoing training and professional development
• Opportunities for career advancement throughout Capital Automotive Group
• A supportive, collaborative, and people-first culture

Why Carolinas Collision Centers?

At Carolinas Collision Centers, we don't just repair vehicles—we restore confidence. Every customer who walks through our doors is relying on us during an unexpected moment, and every team member has the opportunity to make a meaningful impact. When you join our team, you'll become part of an organization that values integrity, teamwork, continuous improvement, and delivering exceptional experiences. We invest in our people because Our Greatest Capital is Our People.

If you're ready to build a rewarding career where customer service truly matters, we'd love to welcome you to our team.

Carolinas Collision Centers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where every team member is respected, valued, and empowered to succeed.