Office Coordinator with SERVICE TITAN EXPERIENCE

Job Description

Job Description

OFFICE MANAGER / DISPATCH COORDINATOR

Cazares Electric LLC – Tucson, Arizona

Cazares Electric LLC is seeking a motivated, organized, and professional Office Manager / Dispatch Coordinator to join our growing electrical contracting company. This position is ideal for someone who can manage multiple responsibilities in a fast-paced office environment while helping support daily field operations, customer communication, scheduling, and administrative tasks.

We are looking for someone dependable, detail-oriented, computer confident, and capable of helping our company stay organized and efficient while providing excellent customer service and utilizing Service Titan software expertise.

POSITION OVERVIEW

The Office Manager / Dispatch Coordinator will assist with daily office operations including answering phones, customer communication, scheduling, dispatching technicians, organizing files and records, assisting with invoicing and estimates, maintaining office cleanliness and organization, and helping coordinate day-to-day operations between the office and field employees.

This role requires strong communication skills, professionalism, multitasking ability, and a willingness to learn construction and electrical office procedures.

PREFERRED EXPERIENCE & QUALIFICATIONS

• Previous office administration or office management experience preferred
• Experience with dispatching or scheduling employees is a plus
• Experience with contractor software such as ServiceTitan, Housecall Pro, QuickBooks, Buildertrend, or similar platforms highly preferred
• Strong computer skills and ability to learn new software systems quickly
• Ability to answer phones professionally and communicate clearly with customers
• Experience organizing digital records, paperwork, and filing systems
• Strong organizational and multitasking skills
• Ability to maintain office cleanliness, tidiness, and organization
• Experience assisting with invoices, estimates, work orders, and customer follow-up is preferred
• Comfortable coordinating schedules and helping manage calendars and appointments
• Ability to communicate professionally with customers, vendors, inspectors, and employees
• Must be dependable, punctual, and self-motivated
• Strong attention to detail and follow-through
• Ability to work independently and solve problems efficiently
• Valid driver’s license and reliable transportation preferred
• Ability to occasionally assist with light errands, supply pickups, or parts running if needed
• Construction or electrical industry experience is a major plus, but not required

JOB RESPONSIBILITIES

• Answer incoming phone calls and assist customers professionally
• Schedule appointments, estimates, service calls, and project coordination
• Assist with dispatching field electricians using ServiceTitan software
• Help maintain technician schedules and dispatch board organization
• Assist with customer communication, updates, and follow-up calls
• Help prepare invoices, estimates, and work orders
• Organize paperwork, permits, receipts, and digital/customer files
• Maintain office cleanliness, organization, and filing systems
• Coordinate communication between office staff and field employees
• Assist with tracking materials, deliveries, and occasional supply pickups
• Support company operations with general administrative tasks as needed

DESIRED CHARACTER TRAITS

• Strong work ethic
• Positive attitude and professionalism
• Excellent communication skills
• Organized and detail-oriented mindset
• Ability to multitask in a fast-paced environment
• Team player with willingness to help wherever needed
• Honest, dependable, and trustworthy
• Strong customer service mindset
• Problem-solving ability and initiative

BENEFITS & PERKS

• Paid holidays
• Opportunity for advancement and long-term growth
• Family-oriented work environment
• Steady year-round work
• Hands-on experience in the electrical and construction industry
• Work with a respected and growing electrical contractor in Southern Arizona

COMPENSATION

Pay depends on experience, qualifications, and software knowledge.

Experience with ServiceTitan or similar contractor software may qualify for higher starting pay.