Care Transition Liaison-Home Health

Care Transition Liaison

Explore opportunities with Caretenders, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.

As a Care Transition Liaison, you will act as a resource for patients referred to home health or hospice, facilitating their transition between the referring physician or hospital and the LHC agency. You will educate patients and families on home health and hospice practices, ensuring the agency can meet their needs and support the Care Transition Coordinator or Account Executive within the facility.

Primary Responsibilities:

• Facilitate referral of new/existing patients to home health agency following Right of Choice
• Following choice, collaborates with Physician and/or Case Manager in identifying the referred patient's needs and obtains approval for admission from agency
• Obtains appropriate medical record information needed and sends to appropriate agency
• Coordinates start of care between hospital/Physician and agency
• Under the direction of the branch, collaborates with appropriate CM and/or Physician for completion of order sets needed to facilitate admission
• If license allows, reduce to writing any verbal orders received from physician and follow up to have orders signed by physician
• For physician office referrals, assists with processing requests to the physician for medication refills for patients admitted to Agency, when applicable, based on licensure of employee
• Communicates to Executive Director any complaints/concerns from the Physician office/Host Hospital. The Executive Director will follow up to ensure issues are handled appropriately
• Serves as a resource to the CM, Physician office, and patient as it relates to services that Home Health can provide
• Documenting activities and productivity within available systems including but not limited to Marketscape CRM

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• Current driver's license, vehicle insurance, and access to a dependable vehicle or public transportation

Preferred Qualifications:

• LPN / LVN or licensed medical professional
• Experience in hospital, physician's office, home health, or hospice

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary for this role will range from $58,960 to $88,440 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.