Visitor Experience Associate Part Time

Full job description
Position: Visitor Experience Associate
Organization: Capital Jewish Museum
Department: Operations
Reports to: Associate Director, Event Operations and Visitor Experience
The Capital Jewish Museum is seeking an outgoing, professional Visitor Experience Associate to join our
team. This part-time position will be an integral part of our Operations team and how our Museum is run
day-to-day. VEAs are responsible for engaging with the public to provide a warm, welcoming, and
memorable experience at CJM; you will be tasked with running the daily frontline operations of the
museum in a smooth and efficient manner.
About the Capital Jewish Museum
The Capital Jewish Museum is a new Jewish history and culture museumopened Summer 2023
located at 3rd and F St. NW, Washington, DC, just a block from the National Building Museum, and
short walk from Union Station. The mission of the Capital Jewish Museum is to explore the Jewish
experience in the national capital region and inspire audiences to Connect, Reflect, and Actconnect
across families and communities, reflect on the relevance of the past to today, and act on behalf of their
communities and values.
Duties and Responsibilities:
Greets & welcomes visitors upon their arrival and helps orient them to the Museum by letting
them know the wide range of programming and activities available.
Maintains a neat, clean, orderly workspace and visitor presentation.
Open and close museum exhibits, tidy up exhibit spaces, lock and unlock doors, and reset
interactives.
Assists visitors with way finding throughout the Museum.
Assists security staff in monitoring visitors, alerting guards to anything that needs closer
attention.
Accurately answer visitor questions regarding a wide variety of topics including general CJM/DC
history questions, directional questions, questions about tourism & other attractions in the Penn
Quarter area.
Fields phone calls from museum guests and members and answer questions, transfer phone calls
to staff, and other duties.
Sells and renew memberships at the Welcome Desk and over the phone.
While working the Welcome Desk, is also responsible for day-to-day selling operations of the
Museum shop.
Assists with quarterly physical inventory
Rotates with other VEAs to work the Museum cafe cart, including restocking.
Monitors and controls visitor flow into Museum spaces at entry and exit points. Reports any
issues with visitor flow to supervisors.
Responds to visitor concerns and complaints in a calm, professional manner, elevating when
needed. Reports any concerns to supervisors in a timely & efficient manner.
Provides professional, efficient, and approachable support and excellent customer service to
visitors and staff alike.
Assists with special events that take place at the Museum throughout the year, including event
setup and breakdown, check-in/registration, and answering questions.
May work with other department heads on projects and duties, as needed.
Performs any other duties as may reasonably be required.
Qualifications
High School Diploma or GED required.
Two years customer service experience desired, experience in Visitor Services at cultural
institutions or in the tourism industry preferred.
Must be able to interact with various personality traits and continue to maintain a professional
demeanor with both staff & visitors alike.
Must be responsible, flexible, punctual and able to work well under pressure.
Proficiency in cash handling and inventory management preferred.
May be asked to work shifts including weekends, nights and holidays; and/or work extended
hours if required.
Welcome and embrace differences among employees and visitors.
Perform effectively as a member of a team in carrying out the Museums stated mission and core
values.
Ability to stand for long periods of time.
Ability to lift up to 50 pounds.
Related Skills
Strong organizational and interpersonal skills; problem solving ability, attention to detail, ability to
recognize and address day-to-day and long-term responsibilities without direct supervision; goal oriented;
be supportive of colleagues in all areas of museum operations.
Salary and Benefits
This is a part-time, non-exempt position with a pay rate of $20.50/hour. The Capital Jewish Museum
offers a monthly Metro Stipend to defray the cost of commuting. The Museum also offers Paid Time Off
and Sick Leave. This position is specifically for a Saturday shift, 9:30am-5:00pm. Other shifts may
become available on a rolling basis. This position will receive first priority to accept or decline additional
shifts.
To Apply
Interested applicants are asked to please forward a resume and cover letter in a single PDF to
View email address on click.appcast.io.
Offer of employment contingent upon a pre-employment background check.
We value a diverse workforce and an inclusive culture. CJM encourages applications from all qualified
individuals without regard to race, color, religion, gender, sexual orientation, gender identity or
expression, age, national origin, marital status, disability, and veteran status.
Job Type: Part-time
Pay: $20.50 per hour
Expected hours: Saturday 9:30am-5:00pm with the potential for additional rolling shifts.
Benefits:
Employee discount
Flexible schedule
Metro Stipend
Vacation and sick leave accrual
Schedule:
Seven hour shift with a 30 minute unpaid lunch
Saturday
Weekends and evenings as needed
Work Location: In person