Call Center Representative

Job Description

Job Description

Description

As a Call Center Representative, you will accurately and professionally handle all phone inquiries including, but not limited to, all phases of the patient scheduling and appointment process.  Our Call Center Representatives maximize efficiency through facilitating and ensuring the accuracy of patient information and seizing opportunities to ensure patients flow in the clinic.

• Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
• Gather all pertinent demographic information with accuracy
• Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
• Assure we have received referrals as necessary by doctor or insurance
• Triage calls properly to assure location and doctor are compliant with the patients’ symptoms
• Act as a liaison between patients, guests, back office staff and providers
• Perform other duties as assigned

Required

• High school diploma or equivalent
• One (1) or more years of office experience or customer service experience
• Excellent computer and verbal communication skills

Desired

• Healthcare experience
• Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
• Able to multi-task and meet deadlines

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture