Field Operations Manager

Field Operations ManagerAs Field Operations Manager, you will own the physical side of how AIO reaches customers — from the moment hardware arrives at our warehouse through to installation, training, and ongoing in-person support at customer locations. This is a hands-on, Bay Area-based role with national shipping responsibility and direct customer contact.You will lead a small field team, manage our hardware inventory end-to-end, and be the person customers and internal teams rely on when something physical needs to get done right.Your responsibilities will include:Leading the prep and configuration of hardware for all new customer deployments — from inventory to customer-readyOwning Bay Area installations end-to-end: coordinate scheduling, lead or supervise on-site installs, and ensure every go-live meets AIO's standardsDelivering hands-on customer training at installation, ensuring restaurant staff are confident using the system from day oneOwning installation SLAs — tracking team efficiency, identifying bottlenecks, and holding the process to a consistent, high barCoordinating outbound hardware shipments to customers outside the Bay Area, ensuring accurate packing, labeling, and timely dispatchOn-ground customer support includes:Managing the team delivering in-person technical support to Bay Area customers who are hard down, at churn risk, or require hands-on resolutionBuilding and maintaining support playbooks that enable the team to resolve common issues quickly and consistentlyBeing willing to be in the field personally when the situation demands it — this is a working manager roleHardware inventory ownership includes:Owning all physical inventory: receiving, organizing, and maintaining accurate stock at the warehouseLeading weekly cycle counts and monthly physical inventory audits; resolving discrepancies promptlyEnsuring all hardware movement — inbound and outbound — is logged correctly so system records stay accurateMaintaining storage protocols and ensuring devices are properly staged, labeled, and ready for deploymentTeam leadership includes:Directly managing the local field team — setting clear expectations, running structured check-ins, and developing each person's capabilitiesBuilding a culture of accountability where SLAs, accuracy, and customer outcomes are non-negotiableCoordinating with Pakistan-based operations colleagues on system records and workflow handoffsMonitoring team capacity on an ongoing basis — tracking workload against pipeline, flagging when headcount is stretched, and partnering with the COO to get ahead of hiring needs before they become gapsWe are looking for someone with:5+ years in field operations, implementation, logistics, or a hands-on customer-facing operations roleExperience managing a small team in a fast-moving environmentComfortable with hardware — unboxing, configuring, troubleshooting, and shipping technology equipmentOrganized and detail-oriented when it comes to inventory — you notice when something is off and you fix itNatural with customers: able to build trust quickly, communicate clearly, and represent AIO well in someone's place of businessValid driver's license and reliable access to transport for Bay Area site visitsRestaurant industry, hospitality tech, or POS experience is a meaningful plusWhy Join AIO?Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.