CSR

Customer Service RepresentativeGROW YOUR CAREER WITH TOTAL COMFORT HEATING & COOLING!Realize your full potential with Total Comfort Heating & Cooling, Minneapolis's premier 5-star heating and cooling company. Due to our continued growth, we're looking for a motivated Customer Service Representative to join our team and be the first point of contact for our customers.THE OPPORTUNITYAs a Customer Service Representative, you'll play a key role in delivering an exceptional customer experience. You'll assist homeowners by scheduling service appointments, answering questions, coordinating with technicians, and helping ensure every customer receives professional and dependable service.Starting Pay: $20.00/hourOur comprehensive training program will provide you with the knowledge and tools needed to succeed. Training is Monday through Friday, with your ongoing schedule assigned during training.WHAT YOU'LL DOAnswer inbound customer calls and provide friendly, professional assistanceSchedule and coordinate HVAC service and maintenance appointmentsCommunicate with customers regarding appointments, technicians, and service needsAccurately enter customer and appointment information into company systemsWork closely with technicians and internal teams to ensure a smooth customer experienceFollow up with customers as needed and help resolve questions or concernsMaintain a positive, professional attitude in a fast-paced environmentProvide exceptional customer service on every interactionWHAT YOU BRINGCustomer service, call center, or administrative experience preferredExcellent verbal and written communication skillsStrong organizational and time-management abilitiesComfortable working in a fast-paced, high-volume environmentStrong attention to detail and computer skillsPositive, professional, and team-oriented attitudeAbility to multitask and prioritize effectivelyHVAC or home-services experience is a plus, but not requiredWillingness to learn and participate in our comprehensive training programWHY JOIN TOTAL COMFORT?Starting pay of $20/hourComprehensive paid trainingOpportunities for career growth and advancementSupportive team environmentFlexible scheduling after trainingWork with a growing and highly regarded home-services companyCOMPREHENSIVE BENEFITSFull-Time Employees Only — employees must work 32+ hours per week.Affordable Medical, Dental, and Vision Insurance401(k)Short- and Long-Term Disability PlansAccident & Critical Illness InsuranceLife InsurancePaid HolidaysFlexible SchedulingPaid TrainingIf you're a people-focused professional who enjoys helping customers and wants to build a career with a growing home-services company, apply today and join Total Comfort Heating & Cooling!Why You'll Love Working HereComprehensive Benefits: Medical, dental, and vision coverage; a 401(k) plan with company match; paid parental leave; PTO; company-paid holidays; life and disability insurance; accident, critical illness, and hospital indemnity coverage; and access to voluntary benefits such as pet insurance and identity/fraud protection - everything you need to support yourself and your family.Real Growth Opportunities: With more than 60+ strong local brands behind you, you'll have the chance to grow your skills, take on new responsibilities, and build a long-term career.A Culture with Heart: We lead with teamwork, respect, and integrity. Every voice matters, and every contribution fuels our shared success.Purpose-Driven Work: Every role — in the field, office, or leadership — makes a real impact by helping families and communities stay safe and comfortable.Competitive Rewards: Strong pay, solid benefits, and recognition programs designed to celebrate craftsmanship, commitment, and exceptional performance.Clear Career Paths: From apprentice and entry-level roles to expert technicians, office leaders, and GMs — you'll always know where you can grow next.Training & Development: Hands-on technical instruction, leadership pathways, and continuous learning through our Apprenticeship Academy and brand-level coaching.Modern Tools & Technology: Advanced diagnostics, digital tools, and quality equipment that help you work safer, smarter, and more efficiently.Safety First: A safety-first mindset built into every process so you go home safely every day.Inclusive & Supportive Environment: We welcome all backgrounds and empower every employee to bring their best.Stable & Reliable: The strength of a national platform with the trust of long-standing local brands means your career is secure and supported.Community Impact: Your work strengthens local neighborhoods and supports families in meaningful, practical ways.Pay RangeUSD $20.00 - USD $22.00 /Yr.EEO StatementEqual Opportunity EmployerWe are an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or other status protected by applicable federal, state, or local law.