Front Desk Receptionist

Front Desk Receptionist (Check-In / Check-Out) The Front Desk Receptionist (Check-In / Check-Out) plays a critical role in delivering an exceptional patient experience in a dermatology clinic. This position is responsible for managing all aspects of the front office workflow, including patient check-in, check-out, scheduling, insurance verification, and financial collections. As the first and last point of contact, this role requires professionalism, efficiency, strong communication skills, and a consistently positive attitude. The Receptionist ensures smooth patient flow, accurate documentation, and compliance with all regulatory and practice standards. Essential Duties & Responsibilities Check-In Responsibilities (CIR) Welcome patients, visitors, and vendors in a friendly, prompt, and professional manner Direct patients appropriately and ensure a positive first impression Ensure completion of all required documentation, including intake forms, consents, and sign-in procedures Accurately enter and/or update patient demographics in the EMR system Verify insurance eligibility, benefits, referrals, and authorizations prior to service Maintain patient flow and communicate delays or issues to clinical staff Ensure front office and waiting area are clean, organized, and ready for daily operations Open and prepare the office for business each day; assist with end-of-day closing and security procedures Check-Out Responsibilities (COR) Greet patients at check-out and provide prompt, courteous assistance Review provider orders and treatment plans to coordinate follow-up care Schedule follow-up appointments based on provider recommendations Enter patients into recall system (e.g., annual skin exams) when appointments are not scheduled Process product sales and ensure proper documentation and dispensing Maintain prescription logs accurately and daily Create recall appointments (e.g., 3-week follow-up) Collect all patient financial responsibilities, including co-pays, deductibles, coinsurance, and outstanding balances Process refunds or apply credits as needed; communicate with billing department for approvals Post charges daily once provider documentation is completed Balance daily collections, reconcile deposits, and enter into Daily Net Revenue (DNR) tracking system Prepare and complete daily bank deposits in accordance with practice policy Common General Duties Maintain strict patient confidentiality in accordance with HIPAA regulations Adhere to OSHA and all applicable healthcare compliance standards Follow all company policies, procedures, and workflows Provide excellent customer service with a positive, professional demeanor at all times Utilize proper telephone etiquette, including call handling, holds, and message routing Communicate effectively and work collaboratively with providers, leadership, and team members Report broken equipment, safety hazards, or facility concerns to management promptly Complete all assigned tasks within established timelines Maintain regular attendance and punctuality (arrival required at least 15 minutes prior to clinic opening) Perform additional duties as assigned Requirements Education & Experience High school diploma or equivalent required Minimum 13 years of medical front office or customer service experience preferred Dermatology or specialty clinic experience strongly preferred Knowledge, Skills & Abilities Strong communication and interpersonal skills Excellent organizational and multitasking abilities Ability to work efficiently in a fast-paced, high-volume environment Knowledge of medical terminology, insurance verification, and scheduling processes Experience with EMR/practice management systems preferred Strong attention to detail and accuracy in data entry and financial transactions Professional Standards Maintain a professional appearance and demeanor at all times Demonstrate honesty, integrity, and strong work ethic Exhibit a "team-first" attitude with willingness to support clinic operations as needed Ability to take direction and feedback from Practice Administrator and Physician leadership Consistently reflect a positive, patient-centered attitude Physical Requirements Prolonged periods of sitting, standing, and computer use Ability to perform repetitive tasks such as typing and phone use Occasional lifting of up to 15 pounds Work Environment Fast-paced dermatology clinic with high patient volume Frequent interaction with patients, providers, and staff Exposure to confidential and sensitive information