Automotive Customer Service Representative / Appointment Setter

Automotive Customer Service Representative / Appointment Setter

Carl Black Chevrolet | Nashville, TN

Earn $31,000 - $57,000+ Per Year

Weekly Base Pay + Uncapped Monthly Bonuses

Due to continued growth, Carl Black Chevrolet of Nashville is expanding our Business Development Center (BDC) and is hiring multiple representatives immediately.

Are you looking for a career instead of just another job?

If you enjoy helping customers, talking with people, and working in a fast-paced team environment, this may be the perfect opportunity for you. No automotive experience? No problem. We provide paid training, ongoing coaching, and a clear path for career advancement.

As a member of our Business Development Center, you'll help customers who are interested in purchasing a vehicle by answering questions, following up on inquiries, and scheduling appointments with our sales team.

What We Offer

• Weekly Pay
• Base Salary + Uncapped Monthly Bonuses
• Paid Training
• Medical Insurance
• Dental Insurance
• Life Insurance
• 401(k)
• Paid Vacation
• Employee Discounts
• Supportive Team Environment
• Career Advancement Opportunities
• Stable, Growing Organization

Why Join Carl Black Chevrolet?

At Carl Black Chevrolet, we believe our people are our greatest asset. We strive to provide a positive workplace where team members are supported, appreciated, and given opportunities to grow.

Whether you're coming from retail, hospitality, customer service, banking, call centers, restaurant management, cellular sales, or another customer-focused industry, we'll provide the tools and training needed for success.

Many of our top performers have advanced into:

• Senior BDC Positions
• Team Lead Roles
• Sales Consultant Positions
• Sales Management Opportunities
• Leadership Roles Throughout the Carl Black Automotive Group

Schedule

Full-time position with rotating shifts.

Team members work a rotating schedule that includes either Saturdays or the occasional Sunday when scheduled. The dealership is open on the last Sunday of each month.

What You'll Do

• Respond to customer inquiries by phone, text, email, and online channels
• Build relationships with prospective customers and provide an outstanding first impression of our dealership
• Help customers schedule appointments with our sales team
• Follow up with leads in a timely and professional manner
• Utilize our CRM and communication tools to connect with customers throughout the day
• Work closely with sales management and sales consultants to provide a seamless customer experience
• Maintain accurate customer records and activity notes
• Contribute to individual and team performance goals

What We're Looking For

• Positive attitude and strong work ethic
• Excellent communication and people skills
• Customer-focused mindset
• Comfortable speaking with customers by phone, text, and email
• Strong organizational skills and attention to detail
• Ability to multitask and thrive in a fast-paced environment
• Basic computer proficiency, including Microsoft Office
• Self-motivated and goal-oriented
• Full-time availability, including some evenings and weekends

Experience Preferred But Not Required

• Customer Service
• Retail Sales
• Hospitality
• Banking
• Call Centers
• Cellular/Wireless Sales
• Restaurant Management
• Inside Sales
• Appointment Setting

Automotive experience is helpful but not required. We provide paid training and ongoing coaching for motivated individuals who are eager to learn.

Career Growth

Carl Black Automotive Group operates multiple dealership locations and is committed to promoting from within whenever possible.

Our goal is to help ambitious team members develop long-term careers, not just fill positions.

If you're motivated, coachable, and ready to grow professionally, we'd love to hear from you.

Apply today and start building your career with Carl Black Chevrolet of Nashville.

Opening Shift 8:45 AM - 5:45 PM Mid Shift 9:45 AM - 6:45 PM Closing Shift 10:45 AM - 8:00 PM (All shifts include a one-hour lunch break.) 8 hours per day, excluding break.