Financial Aid Advisor

Financial Aid Advisor

The Financial Aid Advisor provides outstanding customer service to students, parents, faculty, staff, and the public through in-person, phone, and email advising. This position is responsible for program management in assigned areas of responsibilities (e.g. Satisfactory Academic Progress, Professional Judgments, Outreach and Communication, and Education Abroad, etc.) The advisor assists in determining eligibility for financial aid, resolving student eligibility issues, processing awards, reviewing and processing Professional Judgment appeals, and leading/participating in outreach events. This position requires the capability to work from home, occasional evening and weekend work. There will also be some blackout vacation days during peak processing times.

This position requires a customer-focused person who works cooperatively, adapts easily and quickly, accepts responsibility, ensures a high level of accuracy with attention to detail, and thrives in a high-volume environment. Commitment to student access and student success is a must. Knowledge and skill requirements include: associate degree or experience in a student or customer facing position; Demonstrated proficiency providing high-level customer service on the phone, in person, and digitally through email and virtual appointments; Ability to prioritize and manage multiple competing tasks; Strong listening and communication skills; Public speaking and presentation skills; Demonstrated proficiency with standard office software; Ability to exercise sound judgment in making difficult decisions; Experience working with individuals and families from diverse backgrounds.

Experience working in a college/university financial aid office. Bachelor's degree Spanish language proficiency. Website and social media management experience.

Salary commensurate with experience, a budget max of $44,192. Hours per week: 40. The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.