Sales Operations Manager, Tooling & Process

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We're looking for an analytical, systems-minded, and highly organized Sales Operations Manager, Sales Tooling & Process to join our Revenue Operations team. Our mission is to empower Fin's go-to-market teams with the tools, processes, and insights they need to drive predictable growth and deliver exceptional customer experiences. In this role, you'll own the sales tooling ecosystem, operational workflows, and routing infrastructure that enable efficient prospecting, seamless deal execution, and scalable growth. As the operational partner to Sales leadership, you'll manage critical sales systems, optimize processes, and drive improvements that reduce manual work and increase productivity across the organization. You'll work closely with Business Systems, Enablement, Customer Success, and Revenue Operations to build the operational foundation that allows Fin to scale efficiently, keeping our sales infrastructure reliable, adaptable, and aligned with evolving business priorities. What will I be doing? Strategic Collaboration & Stakeholder Management: Act as a trusted operational partner to Sales leadership, proactively identifying opportunities to improve efficiency, scalability, and execution across the GTM organization. Sales Tooling Management & Optimization: Own the administration and optimization of key sales technologies, ensuring systems are aligned to business priorities, seller workflows, and prospecting motions. Process Design & Operational Excellence: Build and maintain scalable workflows, automations, and operational processes that improve productivity, data quality, and consistency across the Sales organization. Routing Ownership: Manage account and opportunity routing logic across platforms such as LeanData and Chili Piper, ensuring routing frameworks support territory strategy and business objectives. Strategic Project Leadership: Lead cross-functional initiatives including sales technology implementations, process improvements, workflow enhancements, and operational scaling projects. Forge Strong Partnerships: Collaborate closely with Revenue Operations, Business Systems, Enablement, Customer Success, and other GTM stakeholders to drive alignment and successful execution. Innovate with AI & Drive Operational Excellence: Identify opportunities to leverage AI, automate manual work, and improve operational efficiency while maintaining high standards for documentation, governance, and process quality. What skills do I need? Bachelor's degree or equivalent experience. 5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or a related function, preferably within a high-growth SaaS environment. Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms. Strong understanding of sales process design, routing logic, workflow automation, and system governance. Experience managing cross-functional operational projects from requirements gathering through implementation. Strong analytical and problem-solving capabilities with exceptional attention to detail. Excellent stakeholder management and communication skills, with the ability to influence across multiple functions. Experience creating and maintaining operational documentation and scalable process frameworks. Ability to balance tactical execution with process improvement and long-term scalability. Bonus skills & attributes Experience with Salesforce administration, reporting, and workflow management. Experience implementing automation and AI-driven productivity initiatives. Familiarity with GTM systems architecture and integrations. Experience supporting global Sales organizations, especially Sales Development teams. Experience evaluating, selecting, and implementing new GTM technologies. Benefits We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews Flexible paid time off policy Paid Parental Leave Program 401(k) plan and match Fun events for Finrades, friends, and family The base salary range for candidates within the Greater Chicago Area is $115,800 - $138,350. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.