Benefits Administration Services Associate II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Benefits Call Center Representative

$16.00/hr

Position will be 100% Onsite

Training Schedule: 8-10 weeks; Monday – Friday 8:30AM-5:30PM EST

Production Schedule: Monday – Friday 8:30AM-5:30PM EST

Weekends off! 

Some overtime may be required at peak times

Plenty of growth opportunities!

Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

About the Benefits Call Center Representative role:

As a member of the benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming calls from customers while navigating through multiple systems. 

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

Conduent offers opportunities for advancement with an outstanding benefit package.

Would you enjoy being part of a team that makes a difference in people’s lives?

Do you love helping people solve complex problems and delivering solutions?

Join our Benefits call center team!

Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

Requirements

We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:

• Previous customer service and/or call center experience  

• Keyboarding and MS Office proficiency

• Excellent communication skills
• Extensive experience with typing and keyboarding
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma or GED 
• Experience working with healthcare and employer benefits is highly preferred
• Willing to work a shift between the hours of 8AM-6PM, Monday-Friday
• Ability to successfully complete a mandatory paid training program
• Ability to successfully pass a criminal background check and drug test (THC included), background check may potentially include employment and education verification
• Must be 18 years of age or older
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) 
• Must have the ability to connect with an ethernet cable to a modem/router 
• Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. 
• We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ. 

Working with us:

Join a rapidly growing organization that can support your career goals.

What you get:

Paid Training

Career Growth Opportunities 

Full Benefit Options

Great Work Environment 

The chance to make a real impact on the travel experience

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $29,640 - $37,050.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form . Complete the form and then email it as an attachment to  View email address on apply.j-vers.com . You may also  click here to access Conduent's ADAAA Accommodation Policy .