Clinical Case Manager

At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support. If you’re passionate about community impact, we invite you to join our team. Pay Rate: $27/hr and can increase DOE.

Purpose:

ICM Clinical Case Manager provides community-based interventions designed to stabilize and support high-need individuals on the Intensive Case Management (ICM) team in Multnomah County with an assertive engagement approach. The case manager works as part of the Integrated Dual Disorders ICM team to implement, monitor, and document services to individuals enrolled on this team from a trauma informed, DEI focused lens, connection to resources and peer supports, and demonstrate strong advocacy skills on participant’s behalf. The ICM Clinical Case Manager will work in tandem with Mental Health Clinician to allow for increased contact and crisis response. Case Managers follow procedures, outcome goals, and reporting requirements as outlined by New Narrative’s contract with Multnomah County. Services are community based whenever possible with at least two-thirds of the case manager’s time spent out of the office and making use of natural community supports such as family, friends, landlords, employers etc.Environment: This is primarily community based outreach position where 60-75% if your time will be in the community in a mixture of direct care, coordination, skills training, transportation, or travel. You will be provided technology to support community based work. Due to the nature of the work, you will be exposed to various weather conditions and expected to maintain outreaching unless directed to otherwise by your supervisor. There is an office space at a clinic for administrative tasks and team meetings. This is direct care role that requires in person contact with participants.

Accountabilities:

Case Management ICM Clinical Case Manager with work collaboratively with Mental Health Clinician and participant to create and implement the participant’s individual service plan. The ICM team provides comprehensive wrap around services through inter-disciplinary care to assist individuals to meet their basic needs, promote safety, accomplish goals, as outlined in the collaborative treatment plan, and attain the highest level of independence possible. These services included coordination of care, skills training, case management and connection to local benefits, coordination with medical providers (and other providers as needed) and assisting participants in meeting basic IADL needs. Number of contacts are weekly and community based in combination with coordination with providers and integrated team. Assist participant in connecting to resources and maintaining resources needed to achieve goals set in the individual service and support plan, including: SSI/SSDI, SNAP, vital documents, ID, etc. Advocate for and with participant. Provide transportation using company vehicle as needed to/from appointments to ensure connection and access to resources, as well as skills training opportunities in the community, etc. Monitor, coordinate, and document all agency services. Develop relationships with providers and stakeholders to facilitate service provision. Have regular, frequent contact with consumers and identified providers/supports. Monitor medication distribution, assist with prescriber visits. Coordinate with external providers and natural supports for participant’s wellness, including: PCP/medical, money management services, ENCC, FD, prescribers, other community providers, and intervene as necessary with landlords and other community stakeholders to encourage housing stability. Connect participants to cultural resources as applicable Regular documented coordination with integrated team Skills Training In collaboration with participants, identifying functional barriers as well as other skills training needs (ie. ADLs, iADLs), creating agreed upon plan to achieve goals. Addressing other identified skills training needs in collaboration with other providers (ie. Community integration, interpersonal effectiveness, budgeting, medication management, regulation/coping, safety, etc.) Collaborates closely with Mental Health Clinicians to incorporate appropriate interventions into each participant’s service plan. Utilize MI, assertive engagement, and other therapeutic modalities to skill build around recovery and symptom management strategies. Crisis Prevention and Intervention Work proactively with individual to avoid use of crisis services and respond to crisis situations and utilize critical thinking skills to manage and prioritize needs. Situational awareness Utilize de-escalation practices and connect participant to emergency services as needed. Use trauma informed practices and DEI awareness and sensitivity. Coordinate respite referrals and entries as well as oversee respite stay. Complete all required documentation, including IRs, within 24 hours of crisis/incident. Monitor hospital contact through case management, care conferences, with heavy involvement in transition planning as well as visitation with participant while hospitalized. Minimize number of days spent using crisis/respite services intensive by remaining closely involved in transition planning and proactive approach to crisis prevention. Administration Document all participant contact within 72 hours of service delivery in Electronic Health Record. Utilize feedback informed treatment to provide outcome-informed care. Ensure ROIs and consents are up to date and obtain new paperwork as indicated. Document all meaningful interactions with participants according to policy and Oregon Administrative Rules Follow all corporate polices, procedures, and protocols. Utilize outcomes based care tools and review regularly Participate in one-on-one supervision bi-weekly to review interventions, documentation, and professional goal setting Attend and positively participate in required meetings, including weekly staff meetings and care coordination meetings with LMPs and other involved providers. Team Configuration and Meetings: The team will coordinate daily and meets for 1-2 hour team meetings to staff complex cases and plan services. Meetings are clinically focused and function as group supervision. New Narrative ICM Clinical Case Manager will report to the Intensive Services Director.

Other General Expectations:

Attend and positively participate in required meetings. Adhere to Confidentiality, Professional Ethics, and Dual Relationships per policy and Administrative Rule Uphold values and mission of New Narrative in all interactions. Pursue ongoing development of skills and competencies with emphasis on CADC competencies. A minimum of 16 hours on-going education, 12 of which must be in area of mental health/dual recovery and four hours in cultural competency. Maintain current Oregon Driver’s License. Follow through on all directives and instructions. Maintain security of all corporate interests. Maintain CPR and First Aid Certificate. Maintain QMHA certification Positions Reporting: (Listing of job incumbents reporting into this position) None Education/Certificates/Licenses/Registration: Qualified Mental Health Associate with a Bachelors Degree in social work or related field is required. Progress toward obtaining CADC I certification or willingness to attend classes and receive supervision toward certification. Core Competencies: Communication: Clear, direct and concise. Keeps people informed. Listens effectively to others. Teamwork: Effective at working in team situations. Utilizing available resources for personal wellness: Communicates with Supervisor or other designated New Narrative personnel to meet personal wellness and safety needs. Adaptability: Ability to modify or change service delivery as needed to best fit the needs of program participants and New Narrative values Analytical thinking: Attention to detail over sustained periods of time. Dependability: Counted on to follow through on commitments: at work each day and on time; work completed in a timely fashion. Aptitude: Ability to comprehend and apply new ideas, processes and procedures, or training. Demeanor: Remaining calm in crisis situation, empathetic, unbiased, non-judgmental and excellent peer model skills. Experience/Qualifications: A minimum of two years of experience in social work or related field preferred. Prior experience with SPMI, houseless population, and community based services preferred. Spanish/English desirable. Applicant must possess the skills necessary to work independently. Understanding of psychiatric medications and their use, Administrative rules and other applicable laws and regulations, and thorough understanding of acceptable clinical practices and guidelines. Ability to obtain Oregon Driver’s license within 30 days of hire. Mental Requirements: Extensive mental activities required. Ex: Use of educated and clinical judgment, communicate thought clearly, maintain calm demeanor in crisis situations, be an empathetic and effective listener, flexible analytical and interpreting skills, etc. Ability to motivate others and remain consistently enthusiastic. Impact: New Narrative outpatient operations are an essential part of New Narrative’s overall continuum of service and supports. As a member of the outpatient team, the case manager will help to insure best practices, positive clinical outcomes, and quality of services from trauma informed, strength based, DEI lens. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. Employee must provide proof of vaccination or exemption. All of our job openings are located in Portland, Oregon, and the surrounding metro areas. At New Narrative, we're dedicated to empowering people on their mental health journeys. We provide compassionate, person-centered services that foster stability, connection, and independence — helping individuals build meaningful lives in their communities. Through supportive housing, community-based programs, and collaborative care, we walk alongside the people we serve as they build resilience, strengthen relationships, and create new possibilities for their futures. Looking for work that has purpose? Join a compassionate team dedicated to empowering people in their mental health journeys while building a meaningful, rewarding career.