Customer Service Specialist

Customer Service Representative

Salary: $20.00 $24.00 per hour

Why This Opportunity Stands Out:

Join a well-established manufacturing company with approximately $500M in annual revenue Become part of a small, collaborative customer service team where your contributions are visible and valued Manage your own customer accounts and develop strong long-term client relationships Enjoy affordable healthcare benefits with low premiums and deductibles Receive a 5% 401(k) match along with health, dental, vision, life, and disability coverage Benefit from generous PTO offerings that increase with tenure Work in a stable, full-time position with consistent weekday hours and no travel requirements Opportunities for advancement within the customer service department

Key Responsibilities for the Customer Service Representative:

Process customer orders received primarily through email using the Datacor ERP system Manage assigned customer accounts and ensure accurate order entry and fulfillment Communicate with production, sales, and customers regarding order status, shipping schedules, and tracking information Provide timely updates and support throughout the order fulfillment process Maintain accurate customer and order records within company systems

Qualifications for the Customer Service Representative:

2+ years of customer service experience in an office or business environment Proficiency with Microsoft Office applications High school diploma or equivalent required