Front Desk Agent

Desk Agent

Full-time hours, daytime and evening. The Winter Season runs from December through early-April, weather permitting.

Job Summary: The Desk Agent at Whitefish Mountain Resort Lodging (WMRL) is responsible for creating a welcoming, organized, and efficient first point of contact for guests and property owners. Responsibilities include registering and checking out guests, providing them with essential information about the resort and surrounding areas, and ensuring a smooth and comfortable stay. The role also entails coordinating with housekeeping, maintenance, and guest service teammates for guest issues; managing cash transactions and product in a grocery store; preparing for group and wedding arrivals; and maintaining accurate records. Additional duties include supporting the managers and supervisors with administrative tasks, maintaining a clean and professional office environment, and providing excellent customer service across various channels, including phone, email, and radio communication. Flexibility with work hours, including weekends, evenings, and holidays, is required to meet demand. The Lodging Check-In is located along the Kintla boardwalk in the upper village.

Job Relationships: Reports to: Front Desk and Village Market Manager, Assistant Manager, and Supervisors Employees Supervised: None

Specific Duties: Complete related paperwork and guest interactions to register and check out guests for all WMRL properties. Use Streamline software to interact with reservations, including compiling daily reports, preparing registration paperwork, answering guest inquiries, providing notations, and entering work orders for maintenance issues. Work with Housekeeping, Maintenance, and Guest Services to prioritize guest issues and daily needs while providing communications throughout the process. Dispatch and organize Guest Services personnel to shuttle, make deliveries, perform property checks, and assist guests with various minor issues. Accurately count a bank and close tills. Prepare for group and wedding arrivals, including displaying marketing information in the lobby. Post and balance all extra room charges. Provide administrative support to managers, including record keeping, data entry, or collection. Communicate professionally using the internet, MS 365, Teams, and SharePoint. Provide thorough information to guests inquiring about the resort and surrounding areas. Clean the public-use areas of the Lodging Check-In and the lodging offices daily. Sell, clean, receive, stock, and face product in the Village Market, including accurately charging and providing change to guests. Emphasize customer service and safety in all aspects of operation and participate in ongoing training opportunities to maintain standards. Acquire knowledge specific to individual properties managed by WMRL. Acquire a detailed knowledge of other departments and businesses at the resort and effectively communicate that information to guests. Maintain a professional appearance at all times, including in radio and phone communications. Display a courteous, helpful attitude at all times to guests and employees. Provide professional communication using the base radio communication system and telephones, as we act as the after-hours switchboard for the entire resort. Perform other tasks as assigned to assist in the efficient operation of the department. Develop and maintain a professional and positive working relationship with Security Personnel, Housekeeping, and Maintenance in anticipation of solving any guest conflicts or concerns. Demonstrate willingness to learn and perform all positions related to lodging operations to better serve guests.

Work Environment: Moderate physical activity, including bending, stooping, lifting, climbing stairs, shoveling, and stretching. Frequently handling objects up to 20 lbs. and occasionally up to 50 lbs. Ability to be on one's feet for extended periods, up to 8 hours daily. Ability to sit or stand at a computer workstation for periods of up to 4 to 6 hours daily. Safely drive company vehicles in the performance of daily duties. Requires use of approved chemical cleaning agents daily. Cleaning supplies may require use of potentially hazardous chemicals. Proper training on the use of these chemicals will be provided, and material safety data sheets will be available for each chemical used in the workplace. Non-smoking environment.

Safety & Wellness: All team members must be on constant alert for any unsafe conditions and work behaviors. This will involve, but not be limited to, periodic inspections of work and public areas. Follow-up notification will be done to correct the condition or practice at the earliest possible opportunity.

This job description is a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Winter Sports, Inc management at any time. Responsibilities are listed as guidelines only, and the job is not necessarily limited to these specifications.

Day and Night shifts available Full Time