Associate, Investor Services

Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming, we are committed to fostering a welcoming and inclusive work environment where high-performance talent of diverse backgrounds, experiences, and perspectives can build careers within this exciting and growing industry.Job DescriptionAres Management is looking to hire an Associate for the Global Client Solutions (“GCS”) team in Los Angeles. Investor Services is expanding its team to support the firm’s strategic objectives related to fundraising and client service. Investor Services acts as a centralized point of contact for external clients, internal teams and service providers on investor data, onboarding, inquiry management and data rooms across all business lines at Ares (credit, private equity, real assets, infrastructure, secondaries and strategic initiatives). This is a unique opportunity to join a growing team that is defining new processes, building technologies and launching enterprise-wide functions.The individual will be responsible for data room contact and document maintenance, capturing and maintaining investor data, supporting investor onboarding efforts, coordinating with external and internal teams, general team administrative items and projects. As this is a new team, the role will require a dynamic, adaptive, and proactive professional who can help identify enhancements to new and existing processes.Primary Functions and Essential ResponsibilitiesSupport organizational and project management efforts across the Investor Services teamWork closely with Relationship Management and Product Management teams, globally, to streamline and centralize processes across different groups including Finance, Accounting, Legal, Tax, Compliance and TechnologySupport investor onboarding process, which includes review of all onboarding documents such as subscription agreement, AML/KYC, regulatory related and tax documentsCapture investor data during the onboarding process and investor lifecycle maintenanceRespond and resolve investor-related inquiries and/or requests in a timely mannerIdentify and escalate complex cases or queries to senior team leadsReconcile data to Fund Administrators’ and follow procedures to resolve any breaksManage investor data rooms – including set up, document and contact maintenanceAssist in developing, implementing, documenting and training on new workflows and procedures utilizing technology to create and improve processes and drive changeBuild a strong network across the firm and with external vendors to facilitate strong collaboration and promote best practices across business operations groups including Technology, Finance, Accounting, Human Resources, Legal, Tax, Compliance, Fund Administrators and External CounselQualificationsBachelor’s DegreeMinimum of 3 years of experience in a fast-paced, self-driven role, preferably within investment/wealth management, business management/strategy, consulting, and/or financial services Strong team player who enjoys collaboration and demonstrates willingness assist with various tasks, as neededEagerness to learn and grow within the alternative investment industryCapable of managing multiple priorities across time zones, including internal and external requestorsHigh attention to detail and customer experience to provide the best-in-class client experienceDemonstrate a high level of integrity to protect sensitive client informationOutstanding presentation, communication, writing, and interpersonal skillsExperience with Salesforce and/or Intralinks is a plusExperience in customer service is a plusExperience working with alternative asset classes is a plusStrong Microsoft suite skills, especially Excel and PowerPoint, Visio is a plusReporting RelationshipsCompensationThe anticipated base salary range for this position is listed below. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.$115,000 - $130,000 / annumThe firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.SummaryLocation: Los Angeles, CA - Century CityType: Full time