Enterprise Automation & AI Engineer

Role Description

The Enterprise Automation & AI Engineer will build automation, workflows, and AI-driven solutions across the business. This role will leverage platforms such as ServiceNow, Microsoft 365 (Power Platform, SharePoint, Teams), and emerging AI tools (ChatGPT, Copilot) to simplify processes, reduce manual effort, and improve how our teams operate.

This position is part of the Enterprise Platforms Team and works closely with business stakeholders and a Business Systems Analyst to translate needs into scalable, platform-based solutions. The ideal candidate is a builder who thrives in a fast-moving environment and enjoys solving real business problems with modern tools.

This role will play a key part in advancing the organization’s use of automation and AI to drive efficiency, improve decision-making, and enable scalable business operations.

Responsibilities

• Design and implement workflows and automations using platforms such as ServiceNow and Microsoft Power Platform (Power Automate, Power Apps)
• Build scalable, reusable solutions that replace manual or inefficient processes
• Partner with business stakeholders and the Business Systems Analyst to understand needs and translate them into technical solutions
• Evaluate and determine the appropriate platform for each use case (ServiceNow, Microsoft 365, AI tools or Other)
• Identify and implement opportunities to leverage AI and automation to eliminate manual work and improve business outcomes
• Design solutions that are scalable, maintainable, and reusable across departments rather than one-off implementations
• Develop and support AI-driven solutions using tools such as ChatGPT and Microsoft Copilot
• Integrate systems using APIs, connectors, and data flows to enable end-to-end automation
• Contribute to platform governance, including standards for data, workflows, and solution design
• Support and guide third-party vendors delivering platform solutions, particularly within ServiceNow
• Document solutions and contribute to internal knowledge sharing
• Continuously identify opportunities to improve processes, increase automation, and enhance productivity across the organization
• Take ownership of solution design and ensure appropriate platform selection and implementation approach

Success in the role (first six months)

• Deliver multiple automation and workflow solutions that reduce manual effort and improve efficiency
• Successfully partner with the Business Systems Analyst to translate business needs into working solutions
• Implement at least one AI-driven solution that demonstrates clear business value
• Contribute to a repeatable approach for intake, prioritization, and delivery of platform solutions
• Establish credibility with business stakeholders as a go-to resource for automation and process improvement

Qualifications

• Bachelor’s degree in information technology, Computer Science, Business Information Systems, or a related field
• Equivalent practical experience will also be considered
• 3–6+ years of experience building solutions using platforms such as Microsoft Power Platform, ServiceNow, or similar workflow/automation tools
• Hands-on experience developing workflows, automations, or low-code applications
• Strong understanding of business process design and process improvement
• Experience working across multiple platforms and selecting the right tool for the job
• Familiarity with integration methods such as APIs, connectors, and data flows
• Experience collaborating with both technical teams and business stakeholders
• Hands-on experience building or configuring AI-driven solutions such as custom GPTs, Copilot agents, or similar tools to automate workflows or support business processes
• Ability to balance speed of delivery with scalability and maintainability

Travel Expectations

• 10%

Benefits

• Weekly Pay
• 401K with company match
• Employee Referral Bonus Program
• Employee Assistance Program
• Eligible employees offered Medical, Prescription, Dental, and Vision Plans

Company Description

American Food & Vending began vending operations in Ithaca, NY, over eighty years ago and has become one of the largest privately held hospitality service partners in the United States.

As a family-owned boutique company, we have evolved into a dining and catering service provider. In 2012, the second and third family generations expanded the company nationally by adding our dining division, American Dining Creations. Today we provide service to guests in 24 states, over 50 cities, and employ more than 2,000 employees.

American Food & Vending and American Dining Creations strongly focus on service, technology, partnerships, and hospitality, which is evident in everything we do. Our national ranking as one of the Top 50 Contract Management Companies highlights our commitment to excellence.

We are a company of culinary enthusiasts. Our award-winning chefs are always exploring innovative, creative, and on-trend dining and refreshment solutions. As part of our combined services, we provide café dining, mobile ordering, catering, events, grab-and-go programs, vending and refreshment solutions, advanced micro markets, coffee services, pantry services, water filtration and purification.

We are committed to enhancing the guest experience and partnering with our communities to provide outstanding service, innovation, sustainability, and customization.