Customer Service Representative, Import

Position Title: Customer Service Representative, Import Location: South San Francisco, CA (Onsite) Industry: Freight Forwarding/ Global Logistics Classification: Full-Time, Temporary Work Schedules: Monday - Friday, 8:00 AM - 5:00 PM (with a one-hour lunch break) Summary A global logistics and freight forwarding company that specializes in international air and ocean freight, customs brokerage, and supply chain solutions is looking for an Import Customer Service Representative to join their team. This person will give clients excellent support on their import shipments. They will answer questions and resolve issues by phone and email, and make sure every client gets accurate, timely, and professional service. This is a good fit for a detail-oriented professional who wants to build a career in international logistics. Essential Duties and Responsibilities include but are not limited to: Take the right steps to resolve customer problems and concerns, using all available tools to meet customer needs on the first contact. Answer incoming phone calls and emails promptly, professionally, and effectively. Give timely and accurate updates on transportation status and shipment progress, following company guidelines for customer inquiries. Work with other departments outside of Import Customer Service to correct and resolve shipment discrepancies. Escalate unique or complex issues to the right supervisor when needed. Spot potential problems early and solve unexpected issues as they come up. Perform other duties as assigned. Qualifications Required Prior experience in one or more of these areas: supply chain, transportation, shipping, logistics, freight forwarding, customer service, call center, or administrative/clerical work Advanced English communication skills, both written and verbal Able to work on-site Monday through Friday Able to meet tight deadlines and stay effective under pressure Strong attention to detail with excellent organization and time management skills Strong customer service mindset; focused, responsive, and people-oriented Able to identify client needs proactively and understand the client's point of view Collaborative team player Able to learn new software and systems quickly Preferred High School Diploma or equivalent experience in a similar role Experience with import shipments, customs documentation, or freight forwarding processes Familiarity with transportation management systems (TMS) or shipment tracking platforms The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. About Us At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. #J-18808-Ljbffr Staffmark Group