Veterinary Client Service Representative (CSR)

Job Description

Job Description

Veterinary Medicine*Veterinary Receptionist*

Animal Medical Center of Marquette – Marquette, MI
Privately owned Fear Free Certified AAHA-accredited - No weekends, holidays, or on-call

Make every canine & feline visit stress-free from “Hello” to “See-you-soon."

Animal Medical Center of Marquette (AMC) is a small-animal, companion-animal, general-practice veterinary hospital serving the Upper Peninsula. We’re searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage urgent calls, and keep our Cornerstone schedule running like clockwork—while delivering Fear Free, low-stress client and veterinary care.

What sets our animal hospital apart:

• Predictable schedule: Monday–Friday, no weekends, holidays, or after-hours emergencies
• Competitive pay: $16.50–$18 /hour (40 hrs/week) + annual performance reviews
• Health-insurance stipend + retirement plan with employer match
• Uniform allowance and generous employee discounts on veterinary services, flea/tick & heartworm meds, nutrition, and retail
• Paid time off so you can hit the trails, slopes, or shoreline of Lake Superior
• Work in a privately owned hospital where your ideas reach the doctors’ ears—fast

Core duties:

• Warmly greet pets and pet parents, collect medical histories, and verify vaccination status
• Schedule wellness exams, urgent-care appointments, dental cleanings, surgeries, ultrasounds, digital radiography, and laser therapy in Cornerstone veterinary practice-management software
• Answer a busy multi-line phone system, triage emergencies, refill prescriptions, process pharmacy requests, and route messages to DVMs, veterinary technicians, and veterinary assistants
• Generate and explain treatment plans/estimates, process invoices, apply discounts, and balance daily cash drawers
• Maintain accurate electronic medical records (EMRs), SOAP notes, lab results, and imaging files
• Coordinate pet admissions/discharges, anesthesia/surgery consent forms, vaccination certificates, heartworm prevention, flea & tick prevention, parasite control, and microchip registration

Must-have qualifications

• 2+ years client-service experience (any industry)
• Master multitasker who stays calm in a high-volume setting
• Polished written & verbal communication and empathy for anxious clients
• Consistently positive, solutions-oriented attitude and a proven record of being a collaborative, can-do team player
• Ability to stand, kneel, or lift up to 40 lbs. to assist with patient handling

Nice-to-have extras:

• 2+ years as a veterinary receptionist / client care specialist / veterinary CSR
• Previous work in an AAHA-accredited or Fear Free Certified Practice
• Fluent in veterinary terminology, vaccine schedules, prescription diets, preventive medicine, and common canine/feline medications

About Animal Medical Center of Marquette:

Our Fear Free, AAHA-accredited hospital provides preventive care, internal medicine, soft-tissue & orthopedic surgery, dentistry, digital X-ray, abdominal & cardiac ultrasound, in-house laboratory diagnostics, therapeutic laser, and urgent care to the Marquette community. Our team is united by the mission: “Exceptional treatment with compassionate care for pets and their families."

Ready to join the team?

• Upload your résumé and a brief cover note telling us why veterinary client service is your passion.

AMC of Marquette is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees, clients, and pets.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off
• Retirement plan
• Uniform allowance

 

Work Location: In person