Private Client Services Sr. Account Executive

Senior Private Client Account Executive

Essential Duties & Responsibilities:

Documentation:

Act as the primary contact with the Producer and/or Client.

New Business placement and cross selling is conducted as needed to maintain client's insurance program.

Initiate correspondence with the marketplace.

Function as the primary contact with all companies to ensure proper processing of all requests necessary to effectively maintain the client's insurance program.

Maintain positive client relationships and have the ability to analyze situations, make proactive decisions and follow through.

Prepare and obtain pre renewal updates for all clients.

Create Acord applications, including Supplementals, as needed, for submissions to carriers.

Utilize carrier websites and/or Silverplume as appropriate to price policies

Prepare Proposals or Summaries for renewal terms

Issue Acord Insurance Binders for renewal terms if policies are not delivered to clients prior to renewal

Initiate Premium payment requests

Prepare policies for delivery to client

Identify and resolve Accounting discrepancies

Create requests for changes to client's coverages

Manage Accounts Receivables

Manage Direct Billing with respect to Cancellations

Process mail and phone requests on daily basis

Prepare documents for renewal terms, including Insurance Proposals, Acord Insurance Binders and Evidences of Insurance

Adhere to document retention software documentation guidelines

Check all insurance policies in their entirety

In absence of more senior team members, provide direction and guidance to other team members when appropriate

Consultative ability to instruct and direct the client as appropriate to meet client need

Teamwork:

Function as team member of the Agency Workforce to ensure superior service to all MMA Clients. These activities include but are not limited to:

Delegate tasks to outsourcing teams, as appropriate.

Ensure tasks from outsourcing team are completed as directed

Treat clients, prospects, and company employees with courtesy and respect.

Contribute to a team approach toward meeting goals and providing excellent client service.

Coordinate and monitor usage and quality of outsourcing teams

Be a mentor to the Account Manager, being an integral part of their training

Provide direction and guidance to other team members when appropriate

Build and maintain carrier and broker relationships

Negotiate with carriers on cost and program design

Assist in plan recommendations for the client

Coordinate, Present and Attend Client Meetings including though not limited to:

Schedule/Participate in Mid-year and Renewal Meetings, including coordinating materials used in meetings (with demonstrated meeting purpose (i.e., pre or post renewal meeting, claims/loss control meeting, gathering information, delivering policies, collecting payments .etc.), with or without Producer as necessary

Technical Expertise:

Demonstrate the technical expertise to assist in maintaining the Client Insurance Program. These duties include but are not limited to:

Obtain insurance designations of CIC, CPRM, or equivalent

Analyze insurance quotes and make recommendations

Comprehend and interpret Insurance Contract requirements for Certificates

Communicate with insurance carriers as needed

Communicate with clients as needed

Client facing meeting as required, either in-house or offsite

Become proficient using premium analysis software

Stay up to date on carrier plans and websites

Utilize carrier online rating programs as necessary

Negotiate with carriers on cost and program design

Maintain knowledge of policy forms and endorsements with ability to explain detailed coverage provisions to the client

Design insurance program for client based on defined needs.

Utilize agency management system to monitor pre-defined activities (policies past expiration, aged A/R, etc.)

Identify and address any coverage gaps with Producer, carrier and client.

Become subject matter expert and resource in area of interest or technical capability.

Requirements:

Licensed: Texas P&C Agent

Education: Bachelor's Degree, preferred

Minimum of 2-4 years of Private Client Account Executive Experience preferred

Participating in CIC, CPCU, or CPRM (or comparable designation). If no designations, then 7 years of experience as an Account Executive preferred

Demonstrate ability to multi-task and prioritize work

Willingness to work to meet client needs beyond scheduled hours.

Proficient at Word, Excel, and current internet technologies.

Demonstrate proactive work style - Does not have to be asked or reminded of tasks.

Ability to learn, analyze and comprehend commercial lines of insurance.

Demonstrate ability to service clients effectively through problem solving, appropriate confidentiality, diplomacy, sensitivity and tactfulness

Demonstrate track record of interacting with, meeting with and partnering with assigned clients to achieve mutually desired outcomes via routine client contact by phone, e-mail and periodic meetings and planning sessions

Ability to interact with, support, collaborate with and direct employees in a variety of subordinate, peer and superior employee roles

Ability to speak professionally and comfortably in front of others

Willingness to work to meet client needs beyond scheduled hours by watching e-mail activity and answering important e-mails and calls after hours and on weekends, when necessary

Maintain and exhibit a positive, professional attitude in the performance of your job, treat clients, prospects, and agency employees with courtesy and respect, ability to maintain composure at all times, conform to the organizational chart on all personnel matters and contribute to a company team approach toward meeting agency goals and providing excellent client services.

Represent the agency in a competent, professional manner, appropriate business attire for all client events or meetings unless otherwise advised by the client.

Ability to travel to meet client service needs when necessary