Customer Service Representative (Level III)

Are you detail-oriented, passionate about client service, and motivated by problem-solving? The Business and Monetary Control (BMC) team is seeking a dedicated Specialist to serve as a vital operational partner for our clients and internal teams. In this role, you will handle inquiries surrounding Financial Transaction paperwork, Account Balances and Activity, Letters of Authorization, and Employee Stock Options.

By balancing customer-first communication with strict risk management, you will help protect client assets while delivering clear, immediate solutions that genuinely improve our customers' financial lives.

salary: $20.99 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Possible shift options are as follows, not guaranteed -
• M - F 8:25am 4:55pm
• M - F 9:00am 5:30pm
• M - F 9:30am 6:00pm
• M - F 10:00am 6:30pm

• Deliver First-Contact Resolution: Provide clients and internal partners with clear, accurate, and complete answers to their inquiries directly at the point of call.

• Drive Operational Quality: Deliver seamless, high-quality operational support across assigned business units, serving as a reliable resource for internal teams and external clients alike.

• Manage Risk & Maintain Compliance: Safeguard client data through rigorous identity authentication, strict policy adherence, and proactive identification and escalation of potential risks.

• Navigate Complex Software: Utilize multiple internal tools, applications, and databases simultaneously to research policies, analyze complex account activity, and resolve client issues efficiently.

• Champion the Client Experience: Bring passion, empathy, and commitment to every interaction to enhance our clients' overall financial well-being.

Skills

• Customer Service
• Call Center Support
• Telephone Etiquette
• Active Listening
• Empathy
• Basic Computer Skills
• Basic Software Skills
• Customer support

Qualifications

• Years of experience: 0 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.