Sr. Associate, Account Manager

Date Posted: 2026-05-19 Country: United States of America Location: OT300: NPB - LINTHICUM (BALT), MD 1705 Twin Springs Road Suite 110, Baltimore, MD, 21227 USA Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is searching for a highly motivated Account Manager, responsible for territory sales, margin growth & customer satisfaction for customers in the Baltimore, MD territory. On a typical day you will: Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth. Retain and renew current maintenance agreements by improving customer satisfaction via MFA program. Manage and nurture account relationships to drive renewals and repair opportunity. Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts. Assist with customer concern resolution along with Operations. Partner with branch business development sales team to identify business development opportunities. Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message. Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results. Manage opportunities in the CRM pipeline and provide accurate forecasting. What you will need to be successful Preferred qualifications include 2-4 years of experience in outside sales, or relevant experience in property management or HVAC sales. Ability to work in a highly team-oriented and dynamic environment. Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers. Candidate must be customer centric with a strong desire to achieve customer satisfaction. Need to be self-motivated and able to manage many simultaneous projects and responsibilities. Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software. Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills Bachelor’s degree or equivalent work experience required. What’s In it For Me / Benefits We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage. Enjoy three weeks of paid vacation, along with paid company holidays We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being. Life insurance and disability coverage to protect you and your family. Voluntary benefits, including options for legal, pet, home, and auto insurance. We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families. Pursue your educational goals with our tuition reimbursement program. Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation. We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time. Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at View email address on click.appcast.io. #J-18808-Ljbffr