Strategic Program Manager - Rosemead/Los Angeles, CA USA

Strategic Program Manager Location: Rosemead/Los Angeles, CA USA Onsite 1-2 days per week Overview The Strategic Program Manager is responsible for managing large scale transformational client initiatives, which will require them to successfully engage and work across multiple technical and global teams within WWT and potentially with the client. The ideal candidate will have proven leadership capabilities and experience managing technology programs with a minimum budget of $25MM or greater. They will have managed large distributed teams of matrixed resources of at least 50 people or more and have strong presentation and public speaking skills. They will have experience developing and estimating client statements of work. Job Responsibilities Defines and implements governance and controls across the program, including status reporting, risks and issues management, stakeholder engagement and reporting, and other routines and artifacts as required in order to control the program. Extensive problem‑solving skills, with the fortitude to drive resolutions to a close. Extensive knowledge of service delivery models focused on continuous improvement and adapting to the changing landscape of the service industry. Monitors and manages the program level milestones, risks, issues, and decisions. Drives decision making processes where and when appropriate. Works with leadership and technical leads to staff and resource the program appropriately. Escalates and drives program level issues resolution and risk mitigation. Responsible for managing all budgeting, forecasting and program financials to meet financial expectations. Responsible for managing program level procurement reporting and visibility. Ensure roles and responsibilities are defined and align to staffing plans. Responsible for end‑to‑end program delivery and quality. Drives stakeholder engagement to ensure appropriate level of communication and decision making for the program. Creates executive reporting, and delivers the reports to the appropriate executive stakeholders. Ensures the program is aligned to the statement of work. Works with the appropriate leadership and team members to define the statement of work and any changes. Monitors and assesses customer satisfaction, quality, and profitability. Project managers assigned to the program will report to the program manager. Coaches and mentors the PMs and other team members as needed to achieve optimal productivity and highest quality of deliverables. Creates and manages long‑term goals for the program or portfolio of projects. Responsible for ensuring the successful onboarding and offboarding of program resources. Acts as a liaison between program staff and upper management/executives. Qualifications Bachelor’s Degree in Arts/Sciences (BA/BS) related field required. Minimum of 7 years experience within a Professional Services and/or Managed Services Environment. Minimum of 5 years active Program Management experience. Minimum 10 years of Project Management experience within a Professional Services and/or Managed Services environment. Experience working with Global Solution Providers. One to three years prior sales/business development experience preferred. Salesforce CRM software experience. Experience managing, tracking, and forecasting the financials and budgets for external customer large scale programs. Understands expectations and reporting requirements needed to provide visibility and clarity on the financial health of the program. Excellent understanding of the contract process. Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost, and schedule. Good understanding of supply chain processes. Ability to work independently and aggressively track to program timelines. Strong team skills. Strong communication skills (written, verbal, and presentation). Project Management Professional (PMP) certification through Project Management Institute (PMI) preferred. Benefits Health, Dental, and Vision Care; Onsite Health Centers; Employee Assistance Program; Wellness program. Competitive pay; profit sharing; 401k plan with company matching; life and disability insurance; tuition reimbursement. PTO and sick leave (starting at 20 days per year); holidays (10 per year); parental leave; military leave; bereavement. Nursing mothers benefits; voluntary legal; pet insurance; employee discount program. Salary A reasonable estimate of the current base pay range for this position is $165,500–198,600 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. Equal Opportunity Employer WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job‑related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. 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