Technical Support Engineer Level II

Title : Technical Engineer
Location : Hartford, CT
Job Type : Contract (12 Months)
Compensation : $35 - $45 p/h W2 
Industry: Insurance & Financial Services
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About the Role
Our client, a leading organization in the insurance and financial services industry, is seeking a Technical Engineer to provide hands-on support across enterprise technology environments. This role is responsible for ensuring the successful installation, configuration, and support of network infrastructure, servers, end-user devices, and audio/visual systems.
This is a fully onsite position based in Hartford, CT, with occasional travel and overtime required to support business needs. Job Description
The Technical Engineer will lead and support a wide range of technical initiatives, ensuring reliable system performance and a high level of service for internal stakeholders. This role combines technical expertise, project coordination, and customer-facing support.
Key Responsibilities:

• Lead, plan, and coordinate installation and implementation of:
  • Computers and peripherals
  • Network equipment
  • Servers and infrastructure
  • Audio/visual and collaboration systems
• Troubleshoot and resolve issues across network, server, workstation, voice, and facility systems
• Execute and document procedures for system installation, issue resolution, and operational support
• Serve as a technical lead on complex projects and initiatives
• Collaborate effectively with internal customers, leadership, engineering teams, and peers
• Provide guidance on equipment standards, usage, and cost considerations
• Mentor and support team members, assisting with project coordination and daily support tasks
• Analyze technical and business needs to deliver effective system solutions
• Manage multiple priorities, balancing project work with ongoing support responsibilities
• Ensure adherence to company policies related to asset management, travel, and overtime
• Promote a positive team culture and act as a role model within the organization

Qualifications
Required Qualifications:

• High school diploma or equivalent
• Minimum of 3 years of customer-facing end-user technology support experience
• Valid driver’s license (for commuting purposes)
• Strong troubleshooting skills across hardware, software, and infrastructure systems
• Ability to work onsite full-time in Hartford, CT
• Proven ability to manage and resolve technical issues in a timely, customer-focused manner

Preferred Qualifications:

• Advanced knowledge of Microsoft operating systems and Microsoft Office products
• Experience supporting Mac/iOS environments
• Familiarity with:
  • Desktop and laptop configurations
  • Telephony/VoIP systems
  • Audio/visual and collaboration technologies
  • Server configurations and functionality
  • Network topology and infrastructure
• Strong leadership and project management capabilities
• Excellent interpersonal, communication, and customer service skills
• Ability to manage multiple large-scale projects while supporting day-to-day operations
• Strong analytical skills with the ability to identify, isolate, and resolve complex technical problems
• Demonstrated ability to adapt in a fast-paced, changing environment
• Professional maturity and ability to represent IT effectively to business stakeholders

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

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