E-commerce Operations Manager - Luxury Resale & Live Commerce

E-commerce Operations Manager – Luxury Resale & Live Commerce 1 day ago Be among the first 25 applicants This range is provided by Jebwa.com. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $50,000.00/yr - $85,000.00/yr Additional compensation types Annual Bonus and Commission Direct message the job poster from Jebwa.com Entrepreneurial product executive and technologist with deep expertise in e-commerce, SaaS, and scalable platforms—focused on driving innovation… About JEBWA JEBWA is a fast‑growing luxury designer resale brand specializing in authenticated Chanel, Hermès, Louis Vuitton, Dior, and fine jewelry. We combine curated inventory, data‑driven operations, and highly engaging livestream shopping to deliver an elevated customer experience. We are seeking an Operations Manager to lead and scale our daily in‑studio operations. Role Overview The Operations Manager ensures that all operational functions—including inventory workflow, livestream show execution, team coordination, VIP management, logistics, and studio readiness—run with efficiency, accuracy, and luxury‑brand standards. This is a hands‑on, on‑site leadership role responsible for planning, executing, and optimizing live sales operations to meet aggressive revenue targets while maintaining an exceptional customer and VIP experience. Key Responsibilities Livestream Show Operations Build and manage the weekly and monthly livestream show calendar in alignment with revenue goals. Plan show segments, product lineup, promotional strategies, and engagement elements. Coordinate hosts, co‑hosts, and virtual assistants to ensure readiness and consistency. Oversee show setup, backstage flow, real‑time adjustments, and post‑show reconciliation. Drive continuous improvement of show performance through pacing, thematic planning, and audience engagement strategies. Inventory & Product Management Oversee intake, tagging, authentication notes, photography, and listing workflows. Maintain organized and accurate inventory systems across Shopify, Poshmark, Whatnot, Instagram, and internal databases. Lead quality control processes to prevent SKU issues, duplicate listings, and inventory errors. Ensure shelves, racks, and product staging areas remain clean, efficient, and presentation‑ready. Revenue Planning & KPI Ownership Manage daily, weekly, and monthly revenue planning to meet defined sales targets. Allocate hosts, product categories, and promotional strategies based on performance trends. Monitor KPIs such as AOV, sell‑through, engagement, and conversion to optimize results. Team Leadership & Cross‑Functional Coordination Manage studio assistants, listers, and livestream hosts. Train team members on SOPs, luxury standards, inventory systems, and workflows. Conduct weekly check‑ins and performance reporting. Maintain a clean, organized, and efficient studio environment VIP Program Management Grow and maintain JEBWA’s VIP customer group. Oversee VIP onboarding, tagging, communication, preview sales, and personalized offers. Develop retention campaigns and high‑touch strategies that reinforce customer loyalty. Logistics & Quality Control Oversee shipping accuracy, packaging standards, invoice correctness, and documentation. Collaborate with fulfillment teams to minimize service issues and improve turnaround time. Process & System Optimization Build and refine SOPs for all operational departments. Improve show setup time, listing speed, inventory accuracy, and team communication. Identify workflow bottlenecks and implement scalable solutions. Introduce tools, dashboards, and systems that improve efficiency and accountability. Qualifications 3+ years in Operations, E‑commerce, Luxury Retail, or Livestream Commerce. Proven experience managing teams in a fast‑paced, high‑volume environment. Strong organizational and leadership skills with attention to detail. Ability to manage multiple priorities with composure and problem‑solving capability. Experience with platforms such as Shopify, Poshmark, Whatnot, Google Sheets, Slack, and Trello. Passion for luxury fashion, resale, and high‑quality customer experience. Success Indicators Consistent achievement of daily and monthly revenue targets. On‑time, well‑executed livestream shows with strong audience engagement. Clean, accurate, and efficiently managed inventory. Growth of VIP group membership and loyalty. Strong alignment and performance across hosts, VAs, and studio staff. Improved operational efficiency through optimized processes and SOPs. What We Offer Competitive salary and bonus structure. Growth opportunities within a rapidly scaling luxury brand. Leadership and career development. Employee discounts on authenticated luxury designer goods. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries Software Development and Retail Apparel and Fashion #J-18808-Ljbffr Jebwa.com