Customer Service Specialist

Overview As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 120 years of protecting homes and businesses. As a Customer Service Specialist, you’ll help customers with your service mindset and drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast‑paced dynamic environment. You’ll have more than a job—you’ll have a career with growth potential and benefits, including full medical, dental and vision coverage, competitive pay, a 401(k) program, and opportunities to volunteer and give back. With Orkin’s award‑winning training program, you’ll receive all the tools you need to succeed. No industry experience required to start building your career. Responsibilities Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments. Proficiently navigate a Windows‑based & Web‑based system to track routes and optimize current and future schedules. Apply expertise from training to schedule appointments for technicians, minimize drive time, and recommend alternative routes when appropriate. Use listening skills and probing questions to identify the customer’s concern and evaluate their needs. Monitor, update and maintain the customer database with accurate information including call details, disposition of calls, payments and other results. Reschedule unserviced accounts within 24 hours. Participate in quality assurance processes, programs, and initiatives. Safeguard customer privacy and other proprietary information. Benefits Pay of USD $20.00 to $22.00 hourly. Comprehensive benefits package including medical, dental, vision, maternity, and life insurance. 401(k) plan with company match and employee stock purchase plan. Paid vacation, holidays, and sick leave. Employee discounts, tuition reimbursement, and dependent scholarship awards. Industry‑leading, quality, comprehensive training program. Why choose Orkin Founded in 1901, Orkin is a global residential and business service provider that delivers the most accurate, comprehensive, and efficient pest‑management services. The pest‑management industry is growing – and is recession resistant. You have a service‑oriented mindset that builds loyalty and trust with clients. You hold yourself responsible to commitments. You value being part of a team. You want to join a company that supports the community. Orkin is financially stable and growing as the largest subsidiary of Rollins. Qualifications Previous experience in Customer Service or Sales preferred. High School Diploma or equivalent required. Excellent interpersonal and communication skills. Basic computer skills in various software and web‑based applications. Proficient in Microsoft Office. Strong attention to detail and follow‑through. Demonstrated ability to prioritize tasks and manage time efficiently. We will consider for employment all qualified applicants in a manner consistent with applicable state and local laws. Work Environment Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods. Be able to regularly lift and/or move up to 25 pounds. Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer #J-18808-Ljbffr