Azure Data Factory & Integration Support Engineer

Req ID: 393723

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Azure Data Factory & Integration Support Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

# Azure Data Factory (ADF) & Integration Support Engineer — L2

**Experience:** 3–6 Years
**Location:** India (Hybrid/Remote)
**Employment Type:** Full-time

## Job Summary

We are seeking an experienced **Azure Data Factory (ADF) & Integration Support Engineer (L2)** to provide production and operational support for Azure Data Factory pipelines, MuleSoft APIs, and enterprise integrations.

The role will focus on proactive monitoring, troubleshooting, incident resolution, root cause analysis, and ensuring the stability and availability of integration platforms. You will work closely with Engineering, Data, and Business teams to resolve production issues within agreed SLA timelines.

## Key Responsibilities

- Monitor and provide L2 production support for **Azure Data Factory (ADF)** pipelines, scheduled jobs, and related integrations.
- Investigate, troubleshoot, and resolve ADF pipeline failures; perform reruns and validations as required.
- Monitor and support **MuleSoft APIs**, integration flows, and API-related production issues.
- Handle production incidents, perform initial impact analysis, and drive resolution within defined SLAs.
- Conduct **Root Cause Analysis (RCA)** for recurring or critical incidents and coordinate permanent fixes with Engineering teams.
- Execute SQL queries for data validation, reconciliation, troubleshooting, and issue investigation.
- Monitor Azure resources, alerts, application health, and integration performance using Azure Portal and Azure Monitor.
- Collaborate with Engineering, Data, and Business stakeholders to resolve incidents and support production deployments.
- Maintain and enhance operational documentation, runbooks, support procedures, and knowledge-base articles.
- Participate in shift handovers, rotational on-call support, and release/deployment activities.
- Ensure accurate incident updates, communication, and closure through the ticketing system.

## Required Technical Skills

- Azure Data Factory (ADF)
- MuleSoft Anypoint Platform
- Azure Portal and Azure Monitor
- SQL and database troubleshooting
- REST APIs, JSON, and XML
- Postman
- Incident Management and Production Support
- Root Cause Analysis (RCA)
- ServiceNow or similar ITSM/ticketing tools *(preferred)*

## Experience & Qualifications

- 3–6 years of experience in Application Support, Production Support, or Integration Support.
- Minimum 2 years of hands-on experience supporting **Azure Data Factory pipelines** in production environments.
- Experience supporting enterprise-grade integrations, APIs, and data pipelines.
- Practical exposure to investigating pipeline failures, validating data, and resolving integration-related issues.
- Experience working in an SLA-driven support environment is preferred.

## Soft Skills

- Strong troubleshooting, analytical, and problem-solving skills.
- Good communication and stakeholder-management abilities.
- Ability to work effectively with cross-functional technical and business teams.
- Customer-focused mindset with a proactive approach to incident resolution.
- Willingness to work in rotational shifts and participate in on-call support.

## Project Scope — Volvo Cars

The selected candidate will support and monitor:

- Azure Data Factory (ADF) pipelines
- Metadata and Snowflake ingestion pipelines
- MuleSoft APIs and integration flows
- Production incidents, alerts, monitoring, and operational support activities

The primary objective is to ensure platform stability, timely incident resolution, and SLA compliance across all supported integration services.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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