Ecommerce Platform Analyst

Be your best self – join the team at Coldwater Creek!

We believe that every woman – at every stage – should look and feel her very best. Like her, our brand is rich with spirit and promise. We’re committed to bringing her unexpected and extraordinary styles that fit her life, so she can always be her best self.

We feel the same way about our team. At Coldwater Creek, we have many exciting and rewarding career opportunities at all levels. We’re an omnichannel retailer serving customers online and through our catalogs. Together with our talented team, we continue building on our rich history of unique style and outstanding customer service

Benefits and perks:

• Medical, dental, and vision insurance on the first of the month following start date
• Competitive salaries
• Hybrid- remote/in-office work model
• 401(k) Retirement Plan Match
• Employee discounts
• Generous PTO, paid holidays, and sick time off

Position Overview:

The Ecommerce Platform Analyst supports the reliable operation and improvement of ecommerce platforms and connected services across Coldwater Creek and Soft Surroundings. Acting as the liaison between business teams, vendors and developers, this role clarifies requirements, investigates issues, coordinates changes and verifies that solutions work as intended.

The analyst brings technical understanding and business judgment to everyday operations and new initiatives. This person keeps ownership, dependencies and next steps visible from the initial request through implementation and ongoing support, giving developers the information they need and keeping stakeholders informed of progress and customer impact.

Job Responsibilities:

Development Coordination

• Clarify the business need, intended outcome and customer impact of requests. Document requirements, acceptance criteria and dependencies with the appropriate business owners.
• Work through platform capabilities, configuration options and integration requirements with vendors before development begins. Bring clear findings, open questions and recommended next steps to the Ecommerce Development Manager and developers.
• Maintain actionable tickets and shared work records, including decisions, owners, deadlines and blockers. Coordinate handoffs within the manager’s sprint process and follow work through completion.

Platform operations and issue resolution

• Investigate issues affecting checkout, payments, post-purchase and other connected ecommerce services. Reproduce problems, review available logs and data flows, and gather evidence for vendors and developers.
• Coordinate resolution across platform providers and technical partners. Assess customer and business impact, communicate workarounds and risks, and escalate stalled or significant issues promptly.
• Monitor agreed platform and integration checks, recognize recurring failures and recommend improvements. Verify that fixes restore the intended behavior and address the source issue.
• Maintain integration maps, troubleshooting procedures and issue records so the team can understand dependencies, support services and prevent recurring problems.

Vendor changes and implementation

• Own day-to-day follow-through with ecommerce technology vendors, including services such as BigCommerce, Constructor, Narvar and Yotpo. Track support cases, planned changes and vendor commitments.
• Coordinate API, webhook, authentication, data mapping and configuration requirements with vendors, developers and IT. Identify downstream impacts and keep implementation details available to the team.
• Keep configuration decisions and the approved integration and access register current with IT, including account and token owners, webhook destinations and rotation dates; keep credentials in approved secure storage.
• Identify opportunities for automation and practical AI use with the appropriate partners.

Testing and release support

• Prepare test scripts and expected results covering business requirements, integration behavior and relevant failure scenarios. Arrange vendor or environment prerequisites before testing.
• Perform functional and integration checks, document defects and verify fixes with developers and vendors. Coordinate with the assigned release tester on coverage and outstanding issues.
• Confirm vendor readiness and integration dependencies for releases. Perform agreed post-release checks and communicate the outcome to affected stakeholders.
• Other duties as assigned.

Qualifications:

• 4–7 years of relevant experience in ecommerce platforms, business systems, integrations or digital operations, with demonstrated ownership of issues and changes through resolution.
• Experience with ecommerce platforms such as BigCommerce, Shopify or Magento and connected services supporting search, checkout, payments or post-purchase. BigCommerce experience is a plus.
• Working understanding of APIs, webhooks, authentication, data mapping and scheduled data exchanges, including how to trace data flow, identify failures and gather diagnostic information.
• Ability to read and interpret code, including relevant JavaScript and JSON payloads, follow application behavior and discuss findings with developers. Familiarity with Postman, browser developer tools and logs or monitoring tools.
• Experience documenting business requirements, acceptance criteria, test scripts and workflows, and supporting functional testing, integration testing and user acceptance.
• Proven ability to coordinate vendors, business stakeholders and developers, challenge incomplete answers and maintain clear ownership and communication through completion.
• Sound business judgment, strong organization and attention to detail, including the ability to assess customer impact, prioritize issues and recognize downstream dependencies.
• Familiarity with AI tools and emerging integration approaches, including Model Context Protocol MCP, is preferred. Ability to assess practical applications with technical partners.
• Must be able to read, write, and speak English fluently.