Customer Service Representative
$20 per hourTailored Management
Customer Service Representative
Location: Oriskany, NY – Must live within 1 hour commute Training is Onsite (3-5 weeks)
Pay Rate: $20/hr (W2, Weekly Pay + Benefits) Assignment Length: 3-6+ months (Extension/Conversion possible, based on performance, Business need) Start Date: ASAP
Training & Schedule: Training: 3 weeks (Mon–Thu onsite, Fri virtual) | 8:00 AM – 5:00 PM EST | No time off during training Nesting: 2 weeks (extended training support Post-Training: Remote with occasional onsite visits for meetings/events Work Hours: Shifts between 8:00 AM – 11:00 PM EST, Monday–Friday (must be flexible)
Role Overview
Join the Dental Global Customer Solutions team as a Customer Care Advocate, providing professional, empathetic support to dental customers. You'll respond to calls and emails, research policy details, process transactions, and deliver exceptional service experiences.
Key Responsibilities
- Handle inbound customer inquiries via phone/email
- Provide accurate info on products, policies, and claims
- Process requests using systems like Salesforce, Word, and Insight
- Build trust through strong communication and empathy
- Uphold service standards while resolving issues efficiently
Requirements
- High School Diploma or GED
- 1+ year customer service experience (call center, retail, or hospitality)
- Comfortable navigating multiple computer systems and screens
- Flexible availability Mon–Fri, 8 AM – 11 PM EST
- Must live within 1 hour of Oriskany, NY
Preferred
- Call center experience
- Dental/insurance knowledge
- Salesforce familiarity
- Strong multitasking, listening, and typing skills
Vacancy posted 1 day ago
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