Global Operations Supervisor

Global Operations Supervisor - Samples

Position Summary

This role will own and manage global sample processes and tools for Gowan Company across the United States, Italy, and Colombia. This role includes leading the Desert Depot sample shipping team and maintaining strong functional relationships with sample coordinators in Italy and Colombia. The responsibilities begin at the formulation stage, monitoring the lab dashboard to track progress, coordinating production schedules, and overseeing shipment of outputs. Ensuring processes remain current as the company evolves, manage the global samples tool, and enforce standardized procedures across regions. Continuous improvement and optimization will be key, along with maintaining accurate inventory data.

Location:  Yuma, AZ Headquarters

Reports to : Sofia De Los Reyes

Job Status

•  Full-Time

• Salaried

• Exempt

Role Responsibilities

Team Leadership

• Manage the Desert Depot sample shipping team responsible for daily sample fulfillment operations.
• Set clear performance expectations, provide coaching, and conduct performance evaluations.
• Develop team capabilities through training and professional development.
• Maintain strong functional relationships with sample coordinators in Italy and Colombia.
• Promote collaboration and knowledge sharing across regional sample operations teams.

Global Sample Process Ownership and Optimization

• Own all global sample processes from formulation through delivery.
• Monitor the lab dashboard to track sample formulation progress.
• Coordinate production schedules with the formulations team.
• Ensure accurate inventory entry for newly formulated samples.
• Update processes to align with organizational changes.
• Maintain global standardization (labeling, sample sizes, documentation).
• Identify and implement process improvements.
• Lead forecasting efforts for sample demand using pipeline data.
• Document workflows and train regional teams on updates.

Global Samples Tool Management

• Serve as the owner of the global sample platform, ensuring functionality and user adoption.
• Gather user requirements across regions and collaborate with IT for enhancements.
• Test system functionality and troubleshoot issues.
• Adapt the tool to evolving processes.

Data Accuracy and Compliance

• Ensure accurate sample inventory entries across regions.
• Conduct regular audits and resolve discrepancies.
• Enforce data entry standards and regulatory compliance.
• Control access to GLP samples and confidential experimental compounds.

International Sample Shipping & Trade Compliance

• Manage end-to-end international logistics for sample distribution across the US, Italy, and Colombia.
• Build and maintain relationships with customs brokers, freight forwarders, and regulatory agencies.
• Ensure compliance with regulations including EPA, APHIS, TSCA (US), REACH/ECHA (EU), IMDG/IATA, and regional import/export requirements.
• Oversee preparation and accuracy of shipping documentation (Commercial Invoice, SDS, customs declarations, Dangerous goods declaration).
• Resolve customs holds and regulatory issues proactively.
• Monitor KPIs for international shipments and implement improvements.
• Maintain ready audit records of all shipments and documentation.

Sample Request Coordination

• Review incoming requests and coordinate fulfillment across regions
• Work with third-party labs when needed
• Track request-to-delivery timelines and address bottlenecks
• Keep requesters updated on status

Education

• Bachelor's degree required in a related field (Supply Chain, Logistics, Operations, Chemistry, or similar)

Experience / Skills / Abilities

• 3–5 years in process improvement, inventory management, logistics, supply chain, or operations.