Inside Sales Representative

Job Description

Job Description

Inside Sales Representative

Company: Rocky Mountain Restoration

Location: Mesa, AZ

About Rocky Mountain Restoration

The company is growing rapidly year over year, and we are looking for people that want to continue to grow with us. We offer help to those in crisis, and we are committed to creating raving fans on every job. Every day we help people recover from disasters such as flooding and water damage. Our team responds and helps to restore the lives of our customers by offering professional, caring, and fast restoration and cleanup services.

Here at Rocky Mountain Restoration, we take care of each other first and foremost. We work hard, but we play hard too, with an annual company party, quarterly social events, and so much more. If you’re looking for a company with growth opportunities, positive and supportive management, and a deeply fulfilling, financially rewarding, career, you’re in the right place.

Rocky Mountain Restoration believes in investing in our team members. When you join our team, you will receive personal and professional growth opportunities. We know that we are only as good as our team.

Overview

Rocky Mountain Restoration is seeking a motivated, high-energy Inside Sales Representative to support our phone-based inside sales team focused on driving pipeline across our plumber marketing channel.

This role is responsible for executing high-volume outbound prospecting, qualifying leads, and setting appointments for brand sales teams. You will work directly under the Inside Sales Manager (Player/Coach) and play a key role in generating consistent, high-quality opportunities.

This is an ideal role for someone who thrives in a fast-paced, metrics-driven environment and wants to develop strong sales skills in prospecting, discovery, and qualification.

Key Responsibilities

Outbound Prospecting & Lead Generation

• Execute high-volume outbound outreach (calls, follow-ups, SMS, etc.)
• Identify and engage potential prospects within target markets
• Generate new opportunities through cold calling, lead follow-up, and reactivation of aged leads
• Consistently meet or exceed daily and weekly activity targets

Discovery & Qualification

• Conduct discovery and probing calls with prospects
• Ask strong qualifying questions to determine fit and opportunity quality
• Communicate value propositions clearly and build interest
• Handle objections and move prospects forward

Appointment Setting & Pipeline Support

• Schedule qualified appointments for brand sales representatives
• Ensure opportunities meet qualification criteria before handoff
• Maintain follow-up to improve show rates
• Support pipeline growth across multiple HighGround brands

CRM & Activity Management

• Track outreach, conversations, and pipeline activity in CRM
• Maintain accurate records and next steps
• Follow established cadences, scripts, and workflows

Team Collaboration

• Work closely with Inside Sales Manager for coaching and development
• Participate in call reviews and training sessions
• Collaborate with brand sales teams for smooth handoffs

Key Performance Indicators (KPIs)

• Call volume and activity levels
• Contact/connect rates
• Appointments set
• Qualified opportunities generated
• Appointment show rate
• CRM accuracy and process adherence

Qualifications

• 1–3 years of sales, customer service, or outbound calling experience preferred
• Strong phone presence and communication skills
• Coachable and open to feedback
• Comfortable handling objections
• Organized and detail-oriented
• Self-motivated and driven

Preferred Background

• Experience with small businesses or blue-collar industries
• Familiarity with home services (plumbing, HVAC, etc.)
• Experience using CRM or dialer tools

Benefits:

• Medical, Vision, Dental, Life Insurance Coverage options
• Company Paid: Employee Medical Coverage, Short term and Long term Disability, and Life Insurance
• Work Cell Phone provided
• 10 days PTO your first year, and 15 days PTO (after 2 years)
• 7 Paid Holidays
• Competitive, matching 401(K)
• A fully stocked kitchen with lots of goodies to keep you fueled and hydrated throughout the day
• Ongoing training and development from our experienced management team and outside-trusted advisors.

Reporting Structure

Reports to: Inside Sales Manager (Player/Coach)

Works closely with: Brand Sales Representatives, Marketing, RevOps

Compensation for Full-time Employees:

Job Types: Full-time | Salary

Pay Rate: $48,000.00 - $73,000.00 per year (base & commission/bonus pay)

Pay may depend on skills and/or qualifications