Back Up Care - Customer Service Representative

Customer Service Representative - Back-Up Care Support
Location: 11030 Circle Point Road, Westminster, CO 80020
Work Setup: On-site
Schedule: Full-time, 40 hours/week | Flexible shifts

Make a Difference When It Matters Most

Looking for more than just a call center role? Join our Back-Up Care Support team and become a lifeline for working professionals who need urgent care solutions for their families.
In this role, you'll help employees from top partner organizations quickly find reliable childcare or in-home care when their usual arrangements fall through. Your work directly impacts families during critical moments-making this both a rewarding and meaningful career opportunity .

What You'll Do

• Answer inbound calls from employees in need of immediate back-up care
• Coordinate care solutions with childcare centers and in-home providers
• Deliver empathetic, solutions-focused support during urgent situations
• Accurately document interactions in CRM systems
• Navigate multiple tools and systems while assisting customers in real time

What We're Looking For

• High school diploma or equivalent
• At least 1 year of customer service or call center experience
• Strong communication skills (verbal and written)
• Ability to multitask, stay organized, and manage time effectively
• Typing speed of 35+ WPM with solid data entry skills
• Basic Microsoft Office skills (Outlook, copy/paste, etc.)
• Ability to think independently and assess customer needs (not script-dependent)
• Eagerness to learn and adapt to new systems and processes

Why Join Us?

• Be part of a purpose-driven team that supports families during critical moments
• Gain experience in a fast-paced, people-first environment
• Develop your skills in problem-solving, communication, and customer care
• Work with a team that values empathy, collaboration, and growth

Ready to make an impact? Apply today and help families find the care they need-when they need it most.
Job Type & Location
This is a Contract position based out of Westminster, CO.
Pay and Benefits
The pay range for this position is $18.75 - $18.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Westminster,CO.
Application Deadline
This position is anticipated to close on Jun 3, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.


The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.


San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.


Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.


Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.