Product Marketing Manager

The Product Marketing Manager for our client will play a critical role in shaping and communicating the value of an award-winning, AI-first Contact Center portfolio. This role is responsible for translating complex technology-across
Microsoft Teams-native contact centers and AI voice solutions-into clear, compelling, audience-focused messaging that drives market adoption and revenue growth. Working cross-functionally with Product, Sales, Growth Marketing, and Field teams, the Product


Marketing Manager will own positioning, messaging, go-to-market execution, and sales enablement for their CCaaS product. The ideal candidate is a strategic thinker and strong storyteller with hands-on GTM experience who thrives at the intersection of enterprise CX, applied AI, and the Microsoft ecosystem.

Responsibilities:
• Define and own product positioning, messaging, and value propositions for enterprise, CX, and AI
decision-makers.
• Lead go-to-market strategy and execution for new features, use cases, and solutions.
• Create high-impact product marketing assets (sales decks, one-pagers, demos, customer stories).
• Partner with Growth and Field Marketing to support campaigns, webinars, events, and thought leadership.
• Enable sales and channel teams with battle cards, competitive insights, and clear buyer narratives.
• Collaborate cross-functionally to ensure consistent, compelling messaging across all touchpoints.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:


Required Skills & Experience

3+ years in SaaS product marketing, marketing management and/or in content writing within technology companies, with a clear record of successful delivery and marketing impact.
• Superior GTM understanding, messaging, and writing skills.
• Experience with B2B product marketing, Demand Generation & Capture frameworks, and content creation.
• Excellent communication and presentational skills.


Nice to Have Skills & Experience
• Experience in one or more of the following: Contact Center, Customer Experience, AI, Bots and Automation.
• A strategic marketing thinker with a strong "get-things-done" mindset.


Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.