Remote Customer Service Representative (40 To 60 Calls Per Day)

REMOTE CLAIMS CUSTOMER SERVICE REPRESENTATIVE

100% Remote

$20/Hour

6-Month Contract-to-Hire

AVAILABLE SHIFTS (EST)

✅ 10:00 AM - 6:30 PM (2 openings)

✅ 10:30 AM - 7:00 PM

✅ 11:30 AM - 8:00 PM

POSITION OVERVIEW

We're seeking Customer Service Representatives to join a Group Life & Disability Claims team supporting customers across disability, life insurance, and leave-related products.

This is an excellent opportunity for candidates with customer service experience who are looking to build a long-term career in the insurance and financial services industry while working fully remote.

Representatives can expect to handle approximately 40-60 inbound calls per day while providing claim information, documenting customer interactions, and delivering a high level of service and empathy.

WHAT YOU'LL DO

• Handle inbound customer calls regarding disability, life, and leave claims

• Provide accurate claim information and status updates

• Gather and document claim-related information from customers and third parties

• Enter detailed and accurate notes into claim systems while speaking with customers

• Process claim documentation and correspondence

• Issue claim acknowledgment communications

• Meet productivity, quality, and customer service goals

• Deliver professional, empathetic customer service during every interaction

• Support multiple product lines, including disability, leave, life, and related benefits

REQUIRED QUALIFICATIONS

• 2+ years of customer service experience

• Call center, insurance, healthcare, banking, or financial services experience preferred

• Strong communication and problem-solving skills

• Ability to multitask while navigating multiple systems

• Strong attention to detail and data entry capabilities

• Microsoft Office proficiency

• High School Diploma or GED required

• Bachelor's degree may be considered in lieu of experience

• Bilingual candidates are encouraged to apply

ABOUT THE COMPANY

Our client is a well-established financial services organization with decades of industry experience serving customers nationwide. They provide employee benefits, disability insurance, life insurance, and retirement solutions while maintaining a strong commitment to employee development and internal career advancement.

WHY JOIN?

✅ 100% Remote Work Environment

✅ Contract-to-Hire Opportunity

✅ Comprehensive Training Program

✅ Career Growth Into Claims, Underwriting, Operations & Leadership

✅ Stable Financial Services Organization

✅ Supportive Team-Oriented Culture

Many employees begin in customer service and move into long-term careers across the organization. This role provides valuable industry experience and a clear path for advancement.

This is a Contract to Hire position based out of New York, NY.

The pay range for this position is $20.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Sep 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.