Valet Captain

Description ALBERT HOTEL is hiring for a VALET CAPTAIN An urban oasis, tucked away off of Main Street in the heart of Fredericksburg, TX, Albert Hotel offers a peaceful yet sophisticated luxury experience in Texas's famed Hill Country. Opened in January 2025, the property features 105 thoughtfully appointed guest rooms and suites, along with uniquely designed bunk rooms and a private house with custom furnishings, locally-curated amenities, and thoughtful touches. With the guest experience in mind, Albert's elevated amenities include a sunken limestone pool featuring an outdoor bar and cabanas, state-of-the‑art fitness center, and a 2,000-square‑foot full‑service spa. Additionally, the property is home to four on‑site culinary outlets, including The Wellhouse and Junebug’s BBQ. Albert boasts 3,600-square‑foot of semi‑open air event space, a 1,200-square‑foot mezzanine deck, and an expansive event lawn, making it a prime destination for weddings, private events, and intimate gatherings. What you'll do: Adhere to all standards of operations, policies and procedures, manuals, training materials, memos, and verbal instruction. Overall responsibility for department scheduling based on hotel, events, and outlet volume. Responsible for overall department training and guest satisfaction KPIs including implementing bell/valet steps of service for arrival and departure. Coordinate with front office, events/sales, food and beverage and spa to ensure staffing levels and service exceed expectations. Assist with hiring, training, and retaining bell/valet team members. Ensure entire bell/valet team are effectively trained and have implemented Flash Valet, E‑tip, Actable/Alice, and all other necessary applications. Greet all guests in close proximity and make each feel important by providing a genuine welcome and opening entrance doors. Drive safely and follow all traffic regulations while parking and returning guests' vehicles. Ensure that the front lobby, front interior, and exterior entrances are kept clean. Maintain knowledge of the hotel property, staff, hours of operation, and services; sell the amenities of the hotel. Immediately inform hotel management of any accidents or moving violations. Pick up and deliver guest laundry for valet service. Read maps and provide clear directions. Carry baggage weighing up to fifty pounds to the guest's room; respond to requests for bell service as soon as possible. Arrange and store luggage carts; use extreme caution to protect guest's property when loading and unloading luggage carts. Continually watch for people in halls, around corners, and in elevators, and be aware of any possible safety hazards. Deliver packages, faxes, and messages to guests. Arrange for reasonable accommodations for person(s) with disabilities. Who you are: You are over 21 years of age. You possess a valid driver's license and successfully pass a Motor Vehicle Report (MVR). You can speak, read, write, and understand the primary language(s) of the workplace. You can navigate, operate, and troubleshoot computer systems and software applications. You can develop and maintain professional relationships and speak effectively before guests and groups of co‑workers. You have effective time management and organizational skills; can prioritize and organize work assignments and follow through as necessary to receive expected results. You have a strong work ethic and the ability to work autonomously. BENEFITS We are proud to offer competitive wages and the following benefits for full‑time employees: Up to 3 weeks of paid time off annually 50% off discount at most New Waterloo restaurants 401K matching Paid holidays Discounts at our shops, hotels + local partnerships Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr