AI & Automation Specialist

AI & Automation SpecialistTouchCare is a healthcare concierge service that simplifies health insurance and healthcare navigation. Each member gets a personal assistant who resolves billing issues, coordinates with providers, and saves people time and money.The OpportunityWe're looking for a hands-on AI & Automation Specialist to help kickstart TouchCare's AI journey. This is a builder role — you'll work directly with our teams (Member Services, Operations, Client Success, Sales, Marketing, Finance) to find repetitive, manual work and turn it into practical AI-powered solutions using tools like ChatGPT/Claude, workflow automation platforms, and simple integrations.You don't need to be a software engineer, but you should be comfortable experimenting with AI tools, prompting, and no-code/low-code automation platforms.What You'll DoFind opportunities: Shadow teams, map current workflows, and spot where AI or automation can save time.Build quick wins: Stand up automations, AI-assisted workflows, and prompt-based tools that solve real problems fast.Support advocates: Help improve case summarization, intake, documentation, and information retrieval for member-facing teams.Document & train: Write simple guides/playbooks so teams can adopt and use new tools confidently.Track results: Measure time saved, adoption, and impact — and report back on what's working.Keep it responsible: Follow data privacy and PHI guidelines when working with any healthcare-related workflow.Who You AreCurious, resourceful, and excited about AI and automation — you like figuring things out.Comfortable talking to both technical and non-technical people.A self-starter who can go from idea to working prototype without much hand-holding.Organized enough to juggle a few small projects at once.Interested in healthcare, insurance, or other regulated industries (nice to have, not required).What You Bring0–2 years of experience in operations, business analysis, IT, automation, or a related field (internships count).Hands-on experience with generative AI tools (ChatGPT, Claude, etc.) and/or no-code automation platforms.Basic understanding of APIs/integrations is a plus, not required.Strong communication skills and a bias toward action.Why Join UsGround-floor opportunity to shape how AI gets used across a growing company.Direct mentorship and visibility with leadership.Fast-paced, hands-on role where your work has immediate, visible impact.Location: Stamford, CT — onsite 5 days/week Reports to: Leadership / Operations Salary Range: $65,000–$85,000 (based on experience)TouchCare is an Equal Opportunity Employer.