IT Deployment Technician

Position Type: @3 Month Contract & possible Temp to Hire Position Hours : Willing to work shift differential (6am-3pm or 4pm-9pm) – Exact hours TBD Salary: $25.00/hour (Depending on experience) Position Overview The Onsite Deployment Technician is responsible for the installation, configuration, and deployment of computer systems at customer locations. This temporary full-time role supports end-user device rollouts, including hardware setup, data migration, and basic troubleshooting. The technician will ensure systems are properly connected, configured, and operational while delivering a high level of customer service and support throughout the deployment process. Key Responsibilities Perform installation and configuration of operating systems, applications, and required software. Execute PC redeployments, including setup of new systems and decommissioning of legacy equipment. Connect and configure power, network, and peripheral devices to ensure full system functionality. Migrate end-user data from legacy systems to newly deployed devices. Install and configure local and network printer drivers. Provide connectivity to customer networks, including validating mapped drives and printer access. Deliver hardware break-fix support for desktops, laptops, and printers. Provide basic end-user support, including answering questions related to system use, data migration, and general functionality. Respond to technical issues via phone, in person, or remote support as required. Escalate complex or time-intensive issues to the Team Lead and Project Manager as appropriate. Document incidents, resolutions, and deployment activities in accordance with established procedures. Key Outcomes Deliver a positive, professional support experience for customers and end users. Ensure all deployments meet project requirements, timelines, and business expectations. Minimize operational disruption by efficiently resolving technical issues and support requests. Maintain a high standard of service quality and customer satisfaction in all interactions. Skills and Qualifications Strong attention to detail and ability to adhere to defined processes and protocols. Professional, customer-focused demeanour with an empathetic approach to end-user support. Excellent verbal and written communication skills. Proven ability to provide effective customer service across phone, in-person, and remote environments. Strong documentation and organisational skills. Ability to work independently and collaboratively within a project team. Experience and Education Demonstrated experience installing and configuring computer systems. Intermediate to advanced troubleshooting skills within Microsoft operating systems. Experience performing data migrations between devices. Experience installing and configuring network printers. Proficiency in Microsoft Office applications. Associate degree, technical certification, or equivalent work experience in computer technology or a related field preferred. Industry certifications such as CompTIA A+, MCP, or Network+ are preferred. Physical and Work Environment Requirements Ability to sit, stand, walk, stoop, crouch, and lift equipment up to 40 pounds. Frequent use of hands for lifting, carrying, and equipment setup. Adequate vision and motor coordination required for technical tasks. Work is typically performed in a clean, temperature-controlled office environment. Regular travel to client locations may be required. Additional Requirements Dependable attendance and punctuality are essential. Reliable transportation (i.e. personal vehicle) and able to travel to multiple client locations, when applicable. Work must be performed onsite at client locations to support collaboration, supervision, and equipment access requirements. Employees must be willing to perform additional duties as assigned by management to support project and business needs. #J-18808-Ljbffr