Customer Service Representative

Job Description

Job Description

Customer Service Representative (CSR) – Fix-It 24/7

Location: 100% In-Office – 16360 Table Mountain Parkway, Golden, CO 80403
Pay: $18/hour + Commission & Bonuses (Average $26-28+/hr. in 2025!)
Schedule: Full-Time | 40 hours/week | Monday-Friday and Wednesday-Sunday shifts available (Flexible on scheduling)

Who We Are

At Fix-It 24/7, we're not your typical call center—we're a high-energy, team-first environment where we work hard, win together, and have fun doing it.

From office competitions and prizes to rotating DJs and team events, we believe in creating a workplace people actually enjoy coming to. If you're looking for a career—not just a job—with a company that invests in you, this is it.

The Opportunity

As a Customer Service Representative, you are the first impression of our company and a key part of our success. You'll help customers by answering calls, understanding their needs, and scheduling service with urgency and care.

This role is perfect for someone who thrives in a fast-paced environment, enjoys helping people, and wants to earn more through performance-based incentives.

What You'll Do

• Answer inbound calls from new and existing customers
• Schedule service appointments efficiently and accurately
• Make outbound calls to follow up and generate additional opportunities, and schedule maintenance to our membership clients
• Get clients involved in our membership
• Provide a high level of customer service on every interaction

What We're Looking For

• Strong communication skills (verbal & written)
• Excellent phone presence and active listening skills
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude and team-oriented mindset
• Reliable and punctual
• Preferred knowledge within the home services/trades. (Nice to have, not a need to have)

Requirements

• High school diploma or equivalent
• Must pass a background check and pre-employment drug screen
• Ability to work in-office in Golden, CO
• Flexible schedule with occasional weekends, we can work together on this

Compensation & Benefits

• $18/hour + commission, bonuses, and incentives.
• Great office culture including coffee, great teammates, competitions/raffles and rotating music playing on the office speaker.
• Top performers averaged $28+/hour in 2025!
• Medical (including a fully company-paid option), dental, vision, and life insurance.
• 401(k) with company match
• Paid Time Off:
  • 40 hours PTO
  • 48 hours sick time
  • 8 hours PTO during your birthday month
• 6 paid holidays

Why Join Fix-It 24/7?

We give you the tools, training, and support to succeed—and the opportunity to grow your career in a rapidly expanding company. If you're competitive, motivated, and ready to be part of a team that wins together, apply today!

Location : 100% In-Office , 16360 Table Mountain Parkway, Golden, CO 80403