Process Designer

A Bachelor’s or Higher Degree is the minimum entry required for the position Role – Senior Application Designer/Administrator - FileNet, CMOD & Document Processing Location – Remote (USA) Job Description Seeking a Senior Application Designer to support enterprise document management systems, including IBM FileNet, Content Manager OnDemand (CMOD), IBM Content Navigator, and Formworks. This role is responsible for end-to-end document processing, from scanning and preprocessing through ingestion, storage, and retrieval. This is a hybrid role requiring both application development and system administration responsibilities. The ideal candidate is hands on and solution oriented, with experience designing, developing, and modifying ECM components, including FileNet, CMOD, and IBM Content Navigator, and supporting enterprise applications across development, middleware, and production environments. Key Responsibilities Design, develop, enhance, and maintain ECM solutions using FileNet, CMOD, and IBM Content Navigator Create, configure, and modify FileNet, CMOD and IBM Content Navigator ECM components, including: FileNet object stores, classes, metadata models, and workflows CMOD application groups, folders, and indexing configurations IBM Content Navigator desktops, repositories, plug ins, viewers, and integrations Develop, maintain and troubleshoot Java and .NET (C#) applications Develop and maintain web services for FileNet, CMOD and IBM Content Navigator deployed on IBM WebSphere Application Server Administer and troubleshoot clustered, load balanced ECM environments, including routing, availability, and performance issues across nodes Support Formworks scanning system and document capture workflows Perform production support and system administration tasks, including: Incident resolution, Root cause analysis, Performance tuning Software patching and upgrades, Providing off hours support (evenings and weekends) for production systems Write and execute SQL queries for troubleshooting, data validation, and reporting Utilize ServiceNow to manage incidents, access requests, and change requests Document requirements, design, and testing using ALM tools Ensure adherence to SDLC processes and documentation standards Collaborate with business, infrastructure, business analysts, QA/testing, and operations teams Required Qualifications Experience in both application development and system administration/support Strong experience with: IBM FileNet P8, IBM Content Manager OnDemand (CMOD), IBM Content Navigator (ICN) Demonstrated ability to: Design, create, and modify FileNet, CMOD, and IBM Content Navigator components Configure and enhance ICN desktops, plug ins, and integrations Implement workflows, metadata models, and document lifecycle processes Proficiency in: Java and C# (.NET), SQL and scripting Experience with Subversion (SVN) for version control Strong knowledge of: Oracle (SQL, query optimization), SQL Server (Formworks support) Experience supporting IBM WebSphere Application Server, including: Deployment and support of FileNet, CMOD and IBM Content Navigator web services Troubleshooting connectivity, performance, and integration issues Experience supporting clustered, high availability systems, including: FileNet, CMOD and IBM Content Navigator environments accessed via load balanced URLs Experience with Formworks or similar document capture systems Experience with ServiceNow (incident, access, change management) Experience using ALM tools for requirements, design, and testing documentation Willingness to provide off hours support (evenings and weekends) for production and implementation changes The pay range for this role is $120,000-$140,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate. Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at View email address on click.appcast.io. #J-18808-Ljbffr