Operations Support Coordinator

The Opertions Spport Coorintor spports the overll flow of commniction n ily opertions cross Ben-Remon Hbitt for Hmnity's retil n opertions tems. This position mnges ontion inqiries, scheles ontion pickps, n provies ccrte informtion to both store n fiel stff. The Opertions Spport Coorintor lso hnles generl ministrtive tsks tht help keep y-to-y opertions rnning smoothly. In this role, the coorintor serves s centrl commniction point for onors, store stff, ontion mbssors, n opertions leership, while moeling BRHFH's Core Vles: Integrity, Compssion, Empowerment, Belonging, n Sstinbility.

bot Ben-Remon Hbitt for Hmnity
t Ben-Remon Hbitt for Hmnity, we believe tht everyone eserves plce to cll home- sfe, stble, n helthy environment where fmilies cn thrive n commnities cn florish. Since 1989, we hve prtnere with over 25 fmilies to mke homeownership possible n revitlize 145 homes, trnsforming the lives of more thn 1,1 chilren n lts. escription


This is prt-time position

24 hors per week

The Opertions Spport Coorintor spports the overll flow of commniction n ily opertions cross Ben-Remon Hbitt for Hmnity's retil n opertions tems. This position mnges ontion inqiries, scheles ontion pickps, n provies ccrte informtion to both store n fiel stff. The Opertions Spport Coorintor lso hnles generl ministrtive tsks tht help keep y-to-y opertions rnning smoothly. In this role, the coorintor serves s centrl commniction point for onors, store stff, ontion mbssors, n opertions leership, while moeling BRHFH's Core Vles: Integrity, Compssion, Empowerment, Belonging, n Sstinbility.

CORE TIES:

Cstomer & onor Commniction
• nswer ll incoming clls for BRHFH ReStores.
• Provie excellent cstomer service by offering cler, ccrte, n timely informtion.
• Commnicte professionlly n compssiontely with onors, cstomers, n commnity members.

ontion Coorintion
• Mnge ll ontion pickp reqests, ensring timely, orgnize scheling.
• Screen onte items to etermine eligibility n provie onors with cler gince.
• Coorinte ily n weekly pickp scheles in lignment with ontion mbssor vilbility.
• Provie ontion mbssors with ccrte, p-to-te rote informtion n item etils.
• Coorinte with Resorce evelopment for commercil ontions.

Opertionl Spport
• Print n prepre lbels, signs, n other retil mterils neee for store opertions.
• Mintin orgnize igitl n pper recors relte to ontions, scheling, n opertionl mterils.
• Provie generl ministrtive spport for the retil n opertions eprtments.
• ssist with internl commniction, scheling nees, n ocment preprtion.
• Help ensre ll opertionl processes lign with BRHFH sfety, cstomer service, n mission stnrs.

KNOWLEGE, SKILLS, & BILITIES:
• Strong compter skills, incling the bility to nvigte mltiple systems, mnge igitl recors, n lern new softwre qickly.
• Excellent phone n commniction skills, with the bility to nswer high cll volmes while proviing cler, ccrte, n compssionte spport to onors, cstomers, n commnity members.
• Strong cstomer service bilities, emonstrting professionlism, ptience, n respect in every interction.
• bility to mnge n prioritize mltiple tsks, sch s scheling pickps, screening ontions, n spporting ministrtive workflows.
• Soli orgniztionl skills, incling mintining ccrte scheles, ocmenttion, n both igitl n pper recors.
• ttention to etil when coorinting ontion informtion, proviing rote etils to mbssors, n prepring mterils for store opertions.
• bility to work collbortively with store stff, ontion mbssors, n opertions leership to ensre consistent commniction n smooth processes.
• Comfort with problem-solving, especilly when working throgh scheling chllenges, onor qestions, or chnges in ily opertions.
• bility to follow estblishe proceres while lso offering sggestions tht improve commniction n workflow efficiency.
• Vli river's License n insrble riving recor.
• Commitment to moeling BRHFH Core Vles: Integrity, Compssion, Empowerment, Belonging, n Sstinbility in ll interctions.

Slry


$16 - $16 per hor