Claims Representative

Claims Representative Primary Duties and Responsibilities: General Electric Credit Union is a not-for-profit, member-owned full service financial institution headquartered in Cincinnati with branches in Ohio and Kentucky. At GECU, we pride ourselves on maintaining quality service, being an employee-friendly workplace, and developing our team members while teaching you the skills to lead you to career advancement opportunities. Overview: The Claims Representative provides support to the claims team typically via administering incoming phone calls and emails, to help ensure efficient operation and procedural support. Essential Responsibilities: Administer incoming member calls and emails for the Loan Servicing and Claims teams Document systems accurately with member requests, needs or actions be taken Provides assistance to members on basic questions or troubleshooting needs including educating and informing members on claims procedures through either through phone or email Effectively identifies members' needs utilizing the highest level of member support and professionalism Redirects calls appropriately to the internal team member Post transactions as needed Assist with special projects as needed Participate in training activities to help support the Loan Operations Department as necessary Education and Experience: High school diploma or GED required Prior experience in personal insurance industry or with auto insurance preferred At least one year of experience providing basic customer support or handling inbound calls Experience working in a professional office setting preferred Knowledge, Skills, and Abilities: Ability to manage multiple systems at one time Strong communication skills and comfortable when managing communication channels Good interpersonal and customer service skills to be both fair and clear with members while remaining composed, friendly, and empathetic Attention to detail and accuracy in data entry Ability to learn and maintain proficiency in multiple computer systems including Microsoft Office products and Credit Union systems Ability to adapt in an ever-changing business environment At GECU, we want to support your wellbeing by offering a wide range of benefits: Health, Dental and Vision insurance Life and Disability insurance options Paid Time Off starts accruing once hired and take your birthday off -paid 401k Retirement plan with up to a 10% match of your base gross compensation Tuition reimbursement opportunities & professional development Volunteer opportunities -and earn additional PTO hours! On-site clinics for Vaccines and Mammograms And many more! Come join GECU as we are a curated culture of respect, understanding, and mutual recognition. We believe forming bonds and connecting with each other only stands to strengthen the service we provide to our members in our mission of improving the Quality of Financial lives! General Electric Credit Union is an Equal Opportunity Employer General Electric Credit Union